Open To Work
Karen Case
Cotulla,TX
Work Preference
Job Search Status
Open to workDesired start date: Flexible
Desired Job Title
Subrogation ManagerClaim Adjuster/Auto Total Loss AdjusterSubrogation Claims RepresentativeSenior Subrogation SpecialistBusiness AnalystWork Type
Full TimeContract WorkLocation Preference
RemoteSalary Range
$55000/yr - $100000/yrImportant To Me
Work from home option401k matchSummary
Dynamic professional with a versatile background in subrogation and operations management. Known for strong analytical skills and attention to detail, consistently achieving enhanced recovery rates and operational efficiency.
Overview
18
18
years of professional experience
Work History
Subrogation and Arbitration Analyst
Go Auto Insurance
Baton Rouge, LA
09.2022 - Current
- Achieved enhanced recovery rates through comprehensive audits of internal subrogation opportunities. Negotiated favorable terms for inbound external subrogation claims from third-party carriers, resulting in improved financial performance. Streamlined processes to facilitate better communication and efficiency.
- Contributed to the establishment of performance metrics aimed at monitoring and improving departmental efficiency.
- Developed and delivered comprehensive training programs on analytical software and best practices for team members.
- Analyzed and communicated industry trends and multi-state specific containment opportunities to improve organizational expertise.
- Achieved steady annual increases in audit volume and containment effectiveness through systematic process management.
Co-Owner
Old School Eats
Slidell, LA
09.2015 - 08.2022
- Managed daily operations to ensure efficient workflow and maintain high standards of service delivery.
- Developed and implemented targeted marketing strategies aimed at boosting customer engagement and strengthening brand presence.
- Created comprehensive training initiatives aimed at improving staff capabilities and enhancing service delivery.
- Implemented inventory control strategies to optimize supply chain processes and effectively decrease waste.
- Developed and executed growth strategies to increase food truck fleet from one to two in a two-year timeframe.
- Managed comprehensive military and disaster relief initiatives to enhance operational readiness and response capabilities.
- Collaborated in the planning and management of major festival events in New Orleans to enhance community engagement.
Subrogation Manager
Affirmative Insurance
Covington, LA
03.2011 - 09.2015
- Coordinated efforts of cross-functional teams to streamline operations and enhance the quality of service delivery.
- Designed and executed strategic initiatives to enhance efficiency and accuracy in claims processing workflows.
- Developed and implemented training strategies for junior staff, resulting in improved team collaboration and performance.
- Created and implemented performance metrics aimed at enhancing team productivity and driving ongoing improvement efforts.
- Implemented strategies to empower employees, resulting in increased productivity and heightened engagement in work activities.
- Mediated staff member conflicts by actively listening to concerns and facilitating constructive dialogue.
- Optimized workflows by diagnosing bottlenecks in existing systems and executing effective solutions.
- Spearheaded collaboration with IT department to upgrade technology infrastructure.
Claim Adjuster/Auto Total Loss Adjuster
Progressive Insurance
Covington, LA
03.2008 - 04.2011
- Assessed insurance claims to ensure accuracy and adherence to company policies.
- Managed detailed investigations aimed at determining liability and assessing damages in multifaceted cases, handling each case in entirety from initial report to conclusion.
- Executed thorough claims evaluations, addressing coverage, liability, and damages for both injury and physical property.
- Managed negotiations between clients and service providers to ensure timely settlements.
- Developed and strengthened connections with body shops to support collaborative business initiatives and drive partnership success.
- Managed total loss inspection operations at regional salvage yard to support timely settlement processes.
Education
Bachelor of Science - Business
12-2007
- Dean's List 2005-2007
Skills
- Microsoft Office
- Analytical thinking
- Time management
- Team collaboration and leadership
- Attention to detail
- Documentation and reporting
- Project management
- Excel proficiency
- Information gathering
- Data research and validation
- Decision-making
- Process improvements
- Risk analysis
- Regulatory compliance
- Audit support
- Budget forecasting
- Financial accountability
- Budget development
- Bookkeeping
- Verbal and written communication
- Research and analysis
- Problem-solving
- Excellent communication
Accomplishments
Numerous current Adjuster Licenses for multiple states including Texas.
Winner of 2016 National Food Truck competition.
Winner of 2017 Jazz and Heritage Catapult Program for Business Plan.
Timeline
Subrogation and Arbitration Analyst - Go Auto Insurance
09.2022 - Current
Co-Owner - Old School Eats
09.2015 - 08.2022
Subrogation Manager - Affirmative Insurance
03.2011 - 09.2015
Claim Adjuster/Auto Total Loss Adjuster - Progressive Insurance
03.2008 - 04.2011
Southeastern Louisiana University - Bachelor of Science, Business