Summary
Overview
Work History
Education
Skills
Languages
Activities and Honors
Timeline
Generic

Karen Casillas

Houston,TX

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Multi-tasking and time management abilities, Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Cashier

DD's Discount
10.2021 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Cashier

JCPenney
09.2021 - 10.2021
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Discounted purchases by scanning and redeeming coupons.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Cashiers

Sellers Brothers
01.2021 - 08.2021
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Performed other duties as assigned by management.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Education

Still In Progress - Medical Radiography

San Jacinto College
Houston, TX
06-2027

High School Diploma -

North Shore Senior High School
Houston, TX
06.2021

Skills

  • Cash Register Operation
  • Customer Service
  • Time Management Skills
  • Complex Problem-Solving
  • Returns Processing
  • On-Time
  • Multi-Tasker
  • Easy Going
  • Hard Working

Languages

Spanish: Native/ Bilingual
English: Native/ Bilingual

Activities and Honors

Exercising, Photography, Volunteering, Reading

Timeline

Cashier

DD's Discount
10.2021 - Current

Cashier

JCPenney
09.2021 - 10.2021

Cashiers

Sellers Brothers
01.2021 - 08.2021

Still In Progress - Medical Radiography

San Jacinto College

High School Diploma -

North Shore Senior High School

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