Karen Castro
Queen Creek,Arizona
Summary
Hardworking tax specialist familiar with software programs, agency tax and payroll systems. Accurate in checking timesheets, processing payroll and documenting actions for fully compliant payroll operations. Reliable in completing high-volume work on-time. With exceptional skill of multi-tasking.
Overview
12
12
years of professional experience
Work History
Operating Risk Representative
Paychex Inc
Remote
02.2024 - Current
- Handled penalty notices and followed up with tax agencies to ensure their resolution.
- Maintained accuracy, integrity, and timeliness of all research-related processes.
- Processed collection and payment requests to taxing authorities to ensure accurate and timely completion.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Developed and maintained knowledge of all changes pertaining to various product offerings, regulatory changes, policy changes and industry development's.
HR Payroll Specialist
Paychex
Phoenix, Arizona
07.2022 - Current
- Ran payroll and distributed checks according to corporate specifications
- Set up, reconciled and paid wage garnishments
- Adhered to department policies and procedures to encourage successful internal and external audits
- Entered and maintained employee payroll data for assigned facilities
- Reviewed and balanced payroll prior to final transmission
- Assisted in prompt resolution of garnishments, tax levies and child support notices
- Audited daily work for integrity and resolved discrepancies
- Verified attendance, hours worked and pay adjustments to post information onto designated records.
Payroll Account Manager
ADP
Tempe, Arizona
09.2021 - 06.2022
- Tracked payroll success and opportunities with development of key metrics and related reporting
- Prepared reports comprising earnings, taxes and deductions
- Resolved payroll discrepancies and balanced accounts
- Verified federal, state and social security tax information for employees
- Stayed current on employer liabilities and payroll requirements with regular reviews of government publications.
Technical Support Expert
Verizon Wireless
Chandler, Arizona
12.2014 - 08.2021
- Accommodated wide-ranging customer experience levels by adjusting technical support strategies
- Diagnosed and resolved technical hardware and software issues
- Recorded customer issues on database to streamline process and fastrack resolutions
- Informed programmers regarding errors and assisted in finding solutions to modify programs
- Concurred with staff to address and resolve complex issues
- Diagnosed issues with software and equipment using software systems and different troubleshooting techniques to locate root causes.
Server
Olive Garden
Queen Creek, Arizona
01.2012 - 11.2014
- Listened to guest needs and responded promptly for personalized service
- Informed customers of ingredients and allergens to support sensible menu choices
- Followed safety, sanitization and food handling guidelines
- Processed credit card transactions, gift cards and cash payments
- Demonstrated hospitality and customer service while greeting tables.
Education
Associate in Arts (A.A.) -
Gilbert Community College
Gilbert, AZHigley High School
Gilbert, AZ05.2024
Skills
- Payroll administration
- Data reconciliation
- Audit support
- Tax expert
- Microsoft Word
- Time management
- Tech-savvy
Timeline
Operating Risk Representative
Paychex Inc
02.2024 - Current
HR Payroll Specialist
Paychex
07.2022 - Current
Payroll Account Manager
ADP
09.2021 - 06.2022
Technical Support Expert
Verizon Wireless
12.2014 - 08.2021
Server
Olive Garden
01.2012 - 11.2014
Associate in Arts (A.A.) -
Gilbert Community College
Higley High School