Caitlin Passalaqua

• Managed all company billing and payroll for my location.
• Went to meet with potential clients to sign them up for services and nurtured all phone leads until the families were ready to schedule an assessment.
• Determined if clients were comprehensive or basic. I scheduled my nurses to provide oversight on the comprehensive cases to develop strong care plans for the CNA’s.
• Onboarded and hired all employees internal and external staff.
• Responsible for marketing and building connections with potential refferal sources.
• Responsible for managing employee compliance hosting QUAPI meetings and employee comprehensive trainings
• I took all on call responsibilities on week day after hours, nights and weekends.

• Led weekly KPI meetings with my team to go over numbers, areas of improvement and celebrate success.
• Held daily stand up and stand down team meetings to ensure that projects were being completed in a timely manner.
• Ran the monthly operations meetings with directors in 5 other states and went over policies, procedures and answered any questions they had to ensure a streamlined process among all licensed states.
• Came up with strategies to improve employment retention and increase hires per month to bring the cost per hire down.
• In one year we grew maintained an additional 200 + hours daily in client hours.
• I managed on call schedules and jumped in as needed on holidays and weekends.

• Responsible for routine operations and scheduling at our home store that encompasses more than 100 locations throughout the US.
• Responsible for overseeing all admissions and discharges to ensure satisfaction of services.
• Worked on call after hours and weekends for emergencies pertaining to patient or employees caring for the patient.
• Worked closely with HR to retain and hire qualified individuals. Helped host and manage retention programs such as company raffles.
• Trained staff from other franchise locations on proper policies and procedures.
• Represented the company at the Alzheimer’s association Gala and other sponsored events as well as attended events for marketing and recruiting. Also attended annual franchise conferences for information and marketing ideas.

• Reviewed time cards and pay rates for accuracy prior to processing company payroll.
• In charge of open enrollment for employee benefits. Duties included entering and tracking deductions in ADP for employee contribution. As well as auditing employment status to maintain compliance.
• Worked directly with vendors to maintain the business relationship and stay up to date with new developments.
• Represented the company in small claims to collect on delinquent accounts.
• Responsible for long term care insurance billing and policy reviews. In charge of following up with insurances regarding coverage and reimbursements and activation of policies.
• Reviewed financial reports and discussed areas of weakness and strengths at company weekly meeting to develop solutions.

• Monitored office workflow and administrative processes to keep operations running smoothly.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Mitigated business risks by working closely with staff members and assessing performance.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Obtained certificate top of my class