Karen Cazares
Chicago,IL
Summary
Emerging HR professional with strong experience in employee relations, conflict resolution, benefits administration support, recruiting, and new hire onboarding. Skilled in maintaining compliance through accurate I-9 auditing, HRIS/ATS management, and consistent documentation practices. Highly detail-oriented, empathetic, and committed to integrity in workplace practices. Backed by over 10 years of leadership and operations experience and currently pursuing PHR certification while seeking a Human Resources role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Coordinator
Express Employment Professionals
01.2023 - Current
- Manage full-cycle recruitment (Industrial), including candidate sourcing, interviewing, background checks, and onboarding.
- Process weekly payroll, ensuring accuracy and compliance with company policies.
- Operate and maintain HRIS, Job Boards, and applicant tracking systems to streamline hiring and employee management.
- Develop and implement marketing campaigns to attract top talent.
Call Center Reservation Agent (Contract - Seasonal)
Camis Inc
06.2021 - 10.2022
- Handled high-volume inbound calls, assisting customers with reservations and inquiries.
- Resolved escalated customer service issues with professionalism and efficiency.
- Processed financial transactions, including card and check payments.
Operations Manager
FedEx Ground
09.2012 - 10.2020
- Managed up to 80 employees, focusing on workforce planning, performance management, and retention.
- Utilized data analytics tools to assess operational trends and improve efficiency.
- Developed strong relationships with vendors and stakeholders to support business operations.
- Led employee engagement initiatives to foster a positive work culture.
Medical Secretary
Association for Women’s Healthcare
09.2014 - 10.2016
- Ensured compliance with HIPAA regulations while managing sensitive patient data.
- Maintained accurate medical records and assisted with scheduling and administrative tasks.
Education
Associate of Science -
College of Lake County
Grayslake, ILAssociate of Arts - Liberal Arts and General Studies
Wilbur Wright College
Chicago, IL05.2017
Skills
- Payroll Processing: ADP, QuickBooks (Online Version)
- Microsoft Office Suite (Excel, Word, Outlook)
- Applicant Tracking Systems (Bullhorn & Q4) & Background Check Systems (S2 Verify)
- AS400
Certification
- PHR Certification (In Progress)
- Diversity, Equity, and Inclusion (DEI) Training
- Hazmat Certification
- First Aid/CPR Certified
Timeline
Office Coordinator
Express Employment Professionals
01.2023 - Current
Call Center Reservation Agent (Contract - Seasonal)
Camis Inc
06.2021 - 10.2022
Medical Secretary
Association for Women’s Healthcare
09.2014 - 10.2016
Operations Manager
FedEx Ground
09.2012 - 10.2020
Associate of Arts - Liberal Arts and General Studies
Wilbur Wright College
Associate of Science -
College of Lake County