Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Karen Chandler
Goodlettsville,TN
Work Preference
Summary
Administrative assistant with a strong history of improving customer satisfaction through effective inquiry handling and documentation management. Expertise in streamlining processes to enhance operational efficiency. Dedicated to delivering exceptional service and support to clients and team members.
Overview
5
5
years of professional experience
Work History
Claim Assistant
Farm Bureau Insurance of Tennessee
Goodlettsville, Tennessee
07.2025 - Current
- Facilitated internal and external communication through phone calls, emails, and mail distribution to ensure timely information delivery.
- Prepared professional correspondence, reports, presentations, and other necessary documents.
Maintained confidential files and records with strict adherence to discretion. - Screened incoming calls and visitors, directing them to appropriate personnel or providing information to enhance customer experience.
- Handled sensitive information confidentially while upholding professionalism at all times.
Performed general administrative tasks including filing, photocopying, and scanning documents. - Responded promptly to inquiries from clients, customers, and employees with accurate information or appropriate redirection.
- Provided simultaneous administrative support to multiple executives and managers.
Front Desk Agent
Fairfield Inn & Suites by Marriot
Nashville, Tennessee
07.2021 - 09.2025
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Managed reservation systems to maintain accurate room availability and bookings.
- Assisted guests with inquiries, providing information about hotel services and local attractions.
- Handled guest complaints professionally, resolving issues to enhance satisfaction.
- Processed payments and managed cash transactions during shifts effectively.
Administrative Services Assistant 2
State Of Tennessee Department Of Human Services
Nashville, TN
10.2023 - 06.2025
- Collaborated with team members to streamline administrative processes and improve service delivery.
- Processed documentation and maintained accurate records to ensure compliance with departmental policies.
- Answered incoming telephone calls, responded to inquiries, and directed callers to appropriate personnel.
- Generated correspondence letters using Microsoft Word or Google Docs to facilitate effective communication.
- Researched industry trends and best practices to support organization's mission statement.
Education
GED -
McCall School
Tennessee04-2008
Skills
- Claims processing
- Data entry and customer service
- Document management and record keeping
- Office software
Timeline
Claim Assistant
Farm Bureau Insurance of Tennessee
07.2025 - Current
Administrative Services Assistant 2
State Of Tennessee Department Of Human Services
10.2023 - 06.2025
Front Desk Agent
Fairfield Inn & Suites by Marriot
07.2021 - 09.2025
GED -
McCall School