Karen Chapman
Southbridge,MA
Summary
Dynamic and dedicated professional with a friendly demeanor and strong teamwork skills, honed at Dunkin' Donuts. Proven ability to produce high-quality baked goods while maintaining a clean workspace. Committed to customer satisfaction and effective problem-solving, consistently enhancing team performance in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Deli Production
Pilot Travel Center Flying J
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Barista
Fuel America
07.2024 - 10.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Baker
Boston Donuts
08.2009 - 01.2010
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Shift Leader
Dunkin' Donuts
10.2020 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Baker
Dunkin' Donuts
01.2006 - 12.2006
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Education
GED - Culinary
Worcester Adult Learning
Worcester, MASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Timeline
Deli Production
Pilot Travel Center Flying J
10.2024 - Current
Barista
Fuel America
07.2024 - 10.2024
Shift Leader
Dunkin' Donuts
10.2020 - 06.2024
Baker
Boston Donuts
08.2009 - 01.2010
Baker
Dunkin' Donuts
01.2006 - 12.2006
GED - Culinary
Worcester Adult Learning
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