Karen Church
Statesville,NC
Summary
Dynamic CMA/Triage Nurse with extensive experience at Lakeshore Women's Specialists, adept at patient management and electronic health records. Proven track record in enhancing patient flow and satisfaction through effective scheduling and compassionate care. Skilled in vital signs monitoring and conflict resolution, fostering a supportive environment for optimal patient outcomes.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
CMA/Triage Nurse
Lakeshore Women's Specialists, PC
- Streamlined patient intake procedures to improve workflow.
- Advanced management techniques to improve patient scheduling.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Supported administrative functions by preparing patient files and documentation for consultations.
- Facilitated effective communication between medical teams and patients, advancing service delivery.
- Conducted follow-up calls to patients, reinforcing care plans and enhancing compliance rates.
- Developed procedures boosting workflow efficiency.
- Conducted training sessions for new staff on office policies, enhancing team knowledge.
- Obtained client medical history, medication information, symptoms, and allergies.
- Guided patients to examination rooms.
- Documented patient medical history, vital signs, and current complaints during intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assessed patient needs and prioritized care based on clinical urgency.
- Monitored vital signs and reported any significant changes to physicians.
- Assisted in triaging incoming calls, ensuring timely responses for urgent cases.
- Implemented safety protocols to enhance patient care and minimize risks.
- Provided emotional support to patients navigating complex healthcare decisions.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Assisted with training new nursing staff on triage procedures, contributing to the overall growth of the team''s competencies.
- Routinely evaluated effectiveness of current triage protocols, recommending changes when necessary to optimize patient outcomes.
- Ensured accuracy in medical documentation, capturing essential details of patient assessments and care plans in triage.
- Assisted in patient intake and documentation, ensuring accuracy and compliance with healthcare regulations.
- Coordinated appointment scheduling, optimizing provider availability and enhancing patient flow.
- Collaborated with medical staff to prepare for procedures, ensuring all necessary materials were available.
- Taught patients about medications, procedures, and care plan instructions.
- Improved patient satisfaction by providing compassionate care and clear communication during triage process.
Clinical Lead
Lakeshore Women's Specialists, PC
07.2021 - Current
- Supervised daily clinical operations to ensure adherence to quality standards and patient care protocols.
- Coordinated multidisciplinary team meetings to enhance communication and streamline patient management processes.
- Implemented workflow improvements that increased efficiency in patient scheduling and appointment handling.
- Trained and mentored junior staff on best practices in clinical procedures and patient interaction techniques.
- Developed training materials for new hires, fostering a culture of continuous learning among team members.
- Enhanced team performance by providing regular supervision, training, and professional development opportunities.
- Provided expert guidance on clinical issues during team meetings, contributing to informed decision-making and best practice implementation.
- Assisted with hiring processes for new team members, ensuring alignment with organizational values and skills requirements for high-quality patient care delivery.
- Promoted a culture of safety within the unit by enforcing infection control measures and advocating for risk reduction strategies among staff members.
- Implemented new policies and procedures for better compliance with regulatory requirements.
- Ensured compliance with regulatory requirements by conducting regular audits of clinical practices and documentation processes.
- Analyzed patient feedback data to identify areas for service improvement and enhance overall satisfaction levels.
- Led clinical team in delivering high-quality patient care and ensuring adherence to practice protocols.
- Collaborated with physicians to optimize treatment plans, improving patient outcomes and satisfaction rates.
- Facilitated interdisciplinary meetings to enhance communication among medical staff, promoting a cohesive work environment.
CMA
OrthoCarolina
06.2020 - 07.2021
Advanced CMA
Lake Norman Medical Group
02.2018 - 04.2020
CMA/Triage Nurse
Lakeshore Women’s Specialist
09.2013 - 12.2017
Education
Associate Degree - Medical Assistant
King’s College
Charlotte, NC06.1993
Skills
- Patient scheduling
- Medical terminology
- Vital signs monitoring
- Patient management
- Patient-focused care
- Medical office administration
- HIPAA compliance
- Simple dressings
- Wound care specialist
- Case management
- Indirect patient care
- Medical transcription
- Patient relations
- Equipment sterilization
- Lab equipment operation
- Conflict resolution
- Complex Problem-solving
- Patient feeding
- Chemical solution preparation
- Therapeutic procedures
- Laboratory maintenance
- Patient flow management
- Customer service
- Reliable team player
- Direct patient care
- Compassionate
- Maintaining confidentiality
- Specimen labeling
- Electronic health records
- Specimens collection and processing
- Clinical documentation
- Vital sign monitoring
- Compassionate caregiver
- CPR
- Adaptable
- Sterilization techniques
- Patient assessments
- Insurance authorizations
- Immunization administration
- Electronic medical records
- Data entry
- Disease prevention education
- Patient triage
- Patient care coordination
- Phlebotomy
- Companionship and emotional support
- Valid state driver's license
- Sterile technique
- General housekeeping
- Suture removal
- First aid
- Professional bedside manner
- Medical procedures
- Inventory management
- Trustworthy companion
- Procedure assistance
- Prioritizing stat orders
- Diagnostic procedures
- Medical terminology knowledge
- Inventory and supply management
- Emergency procedures
- Customer relationship management (CRM)
- Appointment setting
- Reliable transportation
- Family education
- OB/GYN procedures
- Monitoring patient progress
- Medical records management
Certification
Certified Medical Assistant
BlS CPR certified
Timeline
Clinical Lead
Lakeshore Women's Specialists, PC
07.2021 - Current
CMA
OrthoCarolina
06.2020 - 07.2021
Advanced CMA
Lake Norman Medical Group
02.2018 - 04.2020
CMA/Triage Nurse
Lakeshore Women’s Specialist
09.2013 - 12.2017
CMA/Triage Nurse
Lakeshore Women's Specialists, PC
Associate Degree - Medical Assistant
King’s College
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