Karen Cigarroa
Burlington,NC
Summary
Accomplished Customer Service Representative at Atlas Lighting Products, adept in problem resolution and active listening. Enhanced customer loyalty by resolving complaints empathetically. Proficient in data entry and customer relations, Recognized for mentoring new hires and contributing to team success.
Bringing valuable experience in addressing and resolving customer issues effectively. Reliable and adaptable with excellent communication and problem-solving skills.
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges, leverages interpersonal skills and effective time management.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Atlas Lighting Products
02.2021 - 05.2025
- Greeted incoming visitors and customers professionally and providing friendly, knowledgeable assistance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- RMA paperwork and credits / replacements for customers.
Receptionist
Central Carolina Products Inc.
07.2018 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Education
Graham High School
Graham Nc06.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Atlas Lighting Products
02.2021 - 05.2025
Receptionist
Central Carolina Products Inc.
07.2018 - 01.2021
Graham High School
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