Summary
Overview
Work History
Education
Skills
Timeline
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Karen Cintron

Newark,DE

Summary

High energy Customer Service Representative / Collector who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Overview

24
24
years of professional experience

Work History

Collections Agent

TD Bank
Hammonton, NJ
06.2015 - 07.2022
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Improved existing collections processes by analyzing rejection patterns and denials.
  • Arranged for debt repayment and established repayment schedule based on customer finances.

Supervisor

Hilton Casino and Hotel
Atlantic City, NJ
02.1998 - 03.2012
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained positive working relationship with fellow staff and management.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

High School Diploma -

Absegami High School
Galloway, NJ
06-1998

Skills

  • Inventory Control
  • Project Management
  • Goal-Oriented
  • Great telephone etiquette
  • Team Leader
  • Multitasker
  • Problem Solver

Timeline

Collections Agent

TD Bank
06.2015 - 07.2022

Supervisor

Hilton Casino and Hotel
02.1998 - 03.2012

High School Diploma -

Absegami High School

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Karen Cintron