Karen Clifford
Kissimmee,FL
Summary
Dynamic and Highly qualified Tax professional and Bookkeeper with taxation policies, accounting principles and income tax policies. Strengths in planning, problem solving and customer relations. Familiar with financial reconciliations, general ledgers, and regulatory reporting. Always going above and beyond to meet client needs and exceed expectations.
Overview
10
10
years of professional experience
Work History
Technical Support Representative
Spectrum
Orlando, FL
04.2023 - Current
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with installation of new hardware and software applications.
- Diagnosed system errors and implemented solutions to resolve them.
- Ensured compliance with company policies and procedures regarding technical support operations.
Tax Office Manager
Jackson Hewitt
Orlando, FL
10.2019 - Current
- Answered questions from taxpayers and assisted individuals with completing tax forms.
- Discussed and explained various tax forms with taxpayers.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Consult with clients to develop a basic understanding of their financial affairs and their scope of tax liabilities.
- Prepared individuals tax returns and reviewed tax returns prepared by other staff members for accuracy.
- Resolved problems, analyzed W-2 form, and other tax related documents for transmittal IRS and state departments.
- Established work procedures or schedules to organize daily work of administrative staff.
Skycap
ABM Aviation
Orlando, FL
03.2020 - 04.2023
- Assist disabled or wheelchair passengers.
- Assist passengers with luggage, strollers, and car seats.
- Assist with curb side check-in.
Hostess
Uncle Julio’s Restaurant
Orlando, FL
09.2018 - 11.2019
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Specially Pharmacy Technician Lead
Davita RX Pharmacy
Orlando, FL
03.2014 - 09.2019
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Lead daily workflow calls.
- Assist in developing and implementing of standard operating procedures.
- Ensure the proper flow and documentation of prescription fulfillment is always followed.
Education
Associate of Science - Pharmacy Technology
Fortis College- Winter Park
Winter Park, FL06.2011
Associate of Science - Medical Assisting
Fortis College- Winter Park
Winter Park, FL06.2008
Skills
- Process development
- Data entry
- Report writing
- Analytical Skills
- Tax Compliance
- Income Tax Regulations
- Problem Solving
- QuickBooks, Xero, Fresh Books
- Attention to Detail
- Familiarity with GAAP
- Foreign Tax Regulations
- Strong Work Ethic
- Mathematical Skills
- Critical Thinking
- Florida Notary
- Ability to work in a fast paced environment
References
References available upon request.
Timeline
Technical Support Representative
Spectrum
04.2023 - Current
Skycap
ABM Aviation
03.2020 - 04.2023
Tax Office Manager
Jackson Hewitt
10.2019 - Current
Hostess
Uncle Julio’s Restaurant
09.2018 - 11.2019
Specially Pharmacy Technician Lead
Davita RX Pharmacy
03.2014 - 09.2019
Associate of Science - Pharmacy Technology
Fortis College- Winter Park
Associate of Science - Medical Assisting
Fortis College- Winter Park
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