Karen Coen

• Accurately review and process payments for authorized claims or respond with an
  appropriate letter requesting additional information or declination of payment while
  maintaining minimum daily production expectations.
• Coordinate with dealers, repair facilities and contract holders to obtain all needed
  documentation to complete claim payment.
• Complete claim payments by providing a final audit of documents submitted verifying
  all authorized expenses are properly receipted prior to releasing payment up to
  specified authority.
• Ensure timely processing of all claim payments daily with a pending backlog of a
  maximum of 5 to 7 days.

• Buyer facilitated payment of invoices due by sending bill reminders and contacting clients.
• Gathered information to produce accounts payable reports for review.
• Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
• Improved customer satisfaction by finding creative solutions to problems.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Recognized by management for providing exceptional customer service.
• Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
• Handled all delegated tasks, including dealer trading and financial transactions.

● Processes renewal/new title applications

● Performs a wide range of administrative and office support duties

● Maintains high quality customer relations in a fast-paced and challenging environment