Karen Connolly
Winterhaven,FL
Summary
Dynamic professional with expertise in operational efficiency and team development, demonstrated through successful training programs at PCMD Management. Proficient in data entry and interpersonal communication, enhancing employee retention and performance. Innovative technology professional experienced in aligning technical solutions with business objectives and leading projects to completion. Strong organizational skills support commitment to optimizing processes and achieving company goals.
Overview
21
21
years of professional experience
Work History
Administration Clerk
Imperial Chevrolet
Mendon, MA
11.2010 - 05.2011
- Managed daily administrative tasks, ensuring smooth office operations and efficient workflow.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Managed efficient processing of more than 75 documents per month in high-volume Car Dealership environment.
- Handled incoming phone calls and answered questions from callers.
General Manager
PCMD Management DBA Subway
Maitland, FL
02.2008 - 09.2010
- Streamlined operational workflows, enhancing service efficiency and customer satisfaction.
- Trained and mentored staff, fostering team development and improving performance.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Training General Manager
Long John Silver's
Lexington, KY
04.1990 - 12.2007
- Developed and implemented training programs to enhance staff performance and customer service skills.
- Led onboarding processes for new team members, ensuring comprehensive understanding of operational standards.
- Evaluated training effectiveness through feedback and assessments, refining programs for continuous improvement.
- Collaborated with management to identify skill gaps and tailored training initiatives to address them.
- Oversaw compliance with health regulations during training sessions, ensuring a safe learning environment.
- Mentored department trainers, promoting consistent delivery of training content across locations.
- Analyzed employee performance metrics to drive strategic decisions in staff development and training priorities.
- Improved employee retention by developing and implementing comprehensive training programs.
- Promoted a culture of learning by regularly reviewing employee feedback and adapting instructional strategies accordingly.
- Collaborated with department heads to identify areas of improvement and develop targeted training solutions.
- Implemented innovative training methods to engage employees and enhance their professional growth.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH07-2029
Skills
- Data entry proficiency
- Paperwork and documentation
- Data entry
- Telephone reception
- Ordering of supplies
- Interpersonal and written communication
- File organization
- Document scanning
- Researching issues
- Professional relationship building
- Scheduling appointments
Timeline
Administration Clerk
Imperial Chevrolet
11.2010 - 05.2011
General Manager
PCMD Management DBA Subway
02.2008 - 09.2010
Training General Manager
Long John Silver's
04.1990 - 12.2007
Bachelor of Science - Business Administration
Southern New Hampshire University
Captains Trophy
Manager of the year for Long John Silver's. I was nominated from within the entire company