KAREN COPEN
Purcell,OK
Summary
Dedicated Administrative Assistant with 10+ years experience managing operations in small-business environments. Expert in customer service, scheduling, insurance coordination, accounts receivable/payable, invoicing, parts management, and reporting. Highly organized and flexible, seeking the Customer Service/Office Assistant position at Lashar Home Comfort Systems.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Leon Pierce Body Repair
Norman, OK
09.2022 - Current
- Manage front office administrative operations for automotive shop, ensuring customer satisfaction.
- Greet walk-ins, manage phones, schedule estimates/jobs, and close services by building customer trust.
- Act as liaison with insurance companies, negotiate rates, obtain approvals, prepare and file supplement packets with diagnostic reports, photos, invoices, and documentation.
- Process payments, post insurance reimbursements, prepare bank deposits, and manage accounts receivable.
- Reconcile and pay all monthly bills; prepare reports for owner.
- Order and receive parts; track returns, and reconcile credit memos with monthly statements.
- Maintain organized filing and recordkeeping for all jobs and transactions to support operational efficiency.
Medical Coding & Accounts Receivable Specialist
Flatirons Practice Management
Boulder, CO
12.2015 - 09.2022
- Handled complete claims cycle for commercial, government, and workers' compensation payers.
- Managed claims submission and accounts receivable processes to ensure accurate and timely payments.
- Reviewed and resolved denied claims, filed appeals, created patient statements, and set up payment plans.
- Performed monthly account audits, identifying discrepancies to secure timely reimbursements.
- Delivered EHR superuser support and developed billing protocols for providers and their staff
Education
Associates of Occupational Studies - Medical Billing and Coding
Institute of Business & Medical Careers
Longmont, CO10-2013
Skills
- Estimate & Job Scheduling
- Customer Service & Phone Communication
- Insurance Claims Coordination & Negotiation
- Customer Invoicing & Billing
- Parts Ordering, Receiving & Returns
- Accounts Receivables & Payable Management
- Vendor Reconciliation & Payments
- Document Management & Mail Handling
- Microsoft Office (Word, Excel, Outlook)
- FileMaker, TechMetric, Audatex
- Software adaptability
- Conflict Resolution
- Flexible & organized
- Data Entry
Timeline
Administrative Assistant
Leon Pierce Body Repair
09.2022 - Current
Medical Coding & Accounts Receivable Specialist
Flatirons Practice Management
12.2015 - 09.2022
Associates of Occupational Studies - Medical Billing and Coding
Institute of Business & Medical Careers