Karen Coughlin
Clayton,NC
Summary
Adept at managing bar operations and enhancing customer service, I excelled as a Bartender Shift Manager at Moonrunners Saloon, where I spearheaded staff training and inventory management. My expertise in POS system operation and staff management, coupled with a knack for fostering positive guest experiences, significantly contributed to the establishment's success.
Overview
17
17
years of professional experience
Work History
Bartender Shift Manager
Moonrunners Saloon
Garner, NC
09.2007 - Current
- Take care of guests
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional offers.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
Logistics Engineer
Mako Medical Laboratories
Raleigh , NC
09.2021 - 07.2024
- Execute pickups for routed and non-routed stops
- Provide exceptional customer service to both internal and external customers
- Account for all specimens received and tracking everything through electronic courier log
- Follow all SOPs
- Drive in a safe manner, maintain driver score
- Input all pickups utilizing tablet technology
Education
Bachelor of Science - Community Health
State University of New York At Potsdam
Potsdam, NY05-2005
Skills
- Liquor restocking
- Beverage making
- POS system operation
- Ordering supplies
- Basic accounting
- Bar operations management
- Customer service
- Inventory
- Staff management
- Ordering bar supplies
Timeline
Logistics Engineer
Mako Medical Laboratories
09.2021 - 07.2024
Bartender Shift Manager
Moonrunners Saloon
09.2007 - Current
Bachelor of Science - Community Health
State University of New York At Potsdam