KAREN CRESPO
Melbourne,Florida
Summary
Customer-focused professional with over 14 years of experience in account service and customer issue resolution within the telecommunications sector. Proven track record in managing accounts, auditing processes, and enhancing customer experiences through effective training and leadership. Expertise in guiding employees on products, services, and promotions while resolving service concerns efficiently. Aiming to leverage strong written communication and problem-solving skills in a remote digital customer service role.
Overview
18
18
years of professional experience
Work History
Owner
Glam House Blow Dry Bar & Beauty Lounge
Melbourne, Florida
03.2014 - Current
- Oversee daily customer-facing operations, including client communication and payment scheduling.
- Respond to customer inquiries and resolved service issues to enhance retention.
- Manage booking and point-of-sale systems while coordinating appointments and follow-ups.
- Coordinate stylists and booth renters to ensure service standards and operational efficiency.
- Educate customers on services, pricing, promotions, policies, and product recommendations.
- Direct all social media activities to strengthen brand presence.
- Handle payroll and managed financial logistics for smooth operations.
Dealer Development Manager
Metro By T-Mobile
Melbourne, USA
04.2020 - 05.2023
- Supported multiple store locations and dealer partners by analyzing performance, identifying opportunities, and providing actionable feedback and coaching.
- Build relationships with dealer market and store leaders to strengthen customer experience, operational excellence, brand representation and business results.
- Observe customer interactions and consult with leadership to improve service experiences through behavioral coaching and ongoing support.
- Guided training and education for employees and leaders on products, services, and point-of-sale systems to enhance knowledge and operational effectiveness.
- Conducted store audits for operational compliance and brand representation, enabling leaders to enhance inventory practices and risk controls.
Sr Account Service Representative
MetroPCS
Tampa, USA
01.2009 - 04.2020
- Managed accounts within an assigned territory and provided ongoing service and support
- Resolved customer service issues through thorough documentation and research, enhancing customer satisfaction.
- Provided support to customers and dealer partners, ensuring adherence to company processes and service standards.
- Coached dealer employees on special promotions and products, improving customer-facing sales processes.
Education
Vocational -
Brevard Community College
Melbourne, FL05-2004
High School Diploma -
Eau Gallie High School
Melbourne, FL05-2003
Skills
- Products & Services Support
- Point-of-Sale Systems
- Operational audits
- Customer Issue Resolution
- Research & Documentation
- Customer Service & Support
- Customer Experience
- Account Management
- Business Operations
- Training & Coaching
- Problem Solving
- Relationship Management
Timeline
Dealer Development Manager
Metro By T-Mobile
04.2020 - 05.2023
Owner
Glam House Blow Dry Bar & Beauty Lounge
03.2014 - Current
Sr Account Service Representative
MetroPCS
01.2009 - 04.2020
Vocational -
Brevard Community College
High School Diploma -
Eau Gallie High School