Karen Crotte-Lugo
Riverside,CA
Summary
AssIstant On SIte Property Manager helpIng maIntaIn a 80% occupancy track record at Pro Managment Inc. In RIversIde, CalIfornIa. My contrIbutIon helped enhance tenant satIsfactIon. SkIlled In CalIfornIa real estate laws and exceptIonal communication, I excel at learning new things as i watch myself as i adapt and thrive. i am optimistic into complex problem-solving. i have had the in pleasure being a Responsible Assistant Property Manager whom was and is committed to ensuring safe and comfortable environment for residents as well as advocating for needs of the board. I am confident that i am the best Onsite property manager candidate because i will be successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, due to my Detail-oriented team playing self.
Overview
3
3
years of professional experience
Work History
Uber X Driver
Uber
05.2024 - Current
- Contributed to environmental sustainability efforts by reducing idling time whenever possible.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Five starred rated driver
- 100% costumer satisfaction.
- Top rated Uber driver
Onsite Property Manager
Pro Managment Inc.
02.2021 - Current
- Completed final move-out walk-throughs for tenants.
- Carefully screened applicants for tenancy.
- Verified that all customer complaints were handled promptly and appropriately.
- Maximized rental income while minimizing expenses through effective planning and control.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Communicated effectively with owners, residents and on-site associates.
- Maintained a sufficient number of units so that they were market-ready at all times.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Communicated with landlord regarding building and tenant issues.
- Scheduled contractors for maintenance issues.
- Managed a community of nearly [60) apartment homes.
- Maintained original leases and renewals for the management office.
- Delivered emergency 24-hour on-call service for any tenant issues.
- Maintained current contract files as prescribed by company contract policies and procedures.
- Communicated regularly with key on and off-site tenant contacts to achieve satisfaction with building and services.
- Planned special events such as lotteries, dedications and project tours.
- Audited files and reported any issues requiring follow-up to program manager.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained constant balance of property petty cash account.
- Developed and executed plan to achieve and maintain [80% or better rate of occupancy.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
Education
Associate of Arts - Dance Production And Writting Class
Los Angeles Senior High School
Los Angeles, CA07.2008
Skills
- Passenger Assistance
- Passenger transportation
- Route Determination
- Punctual and Reliable
- Valid Driver's License
Timeline
Uber X Driver
Uber
05.2024 - Current
Onsite Property Manager
Pro Managment Inc.
02.2021 - Current
Associate of Arts - Dance Production And Writting Class
Los Angeles Senior High School
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