Karen Cruz
Bell Gardens,CA
Summary
Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
2
2
years of professional experience
Work History
Cashier
Adir Inc (Curacao)
08.2015 - 02.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Educated employees on register use, merchandising, and customer service.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Associate of Arts - Sociology
Cerritos College
Norwalk, CA12.2024
Associate of Arts - Psychology
Cerritos College
Norwalk, CA10.2024
Associate of Arts - Certificate of Mental Health Worker
Cerritos College
Norwalk, CA06.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- Conflict Resolution
- Complex Problem-Solving
- Analytical Thinking
Timeline
Cashier
Adir Inc (Curacao)
08.2015 - 02.2017
Associate of Arts - Sociology
Cerritos College
Associate of Arts - Psychology
Cerritos College
Associate of Arts - Certificate of Mental Health Worker
Cerritos College
Similar Profiles
MACIEL HASLYMACIEL HASLY
Ecommerce Marketing at CuracaoEcommerce Marketing at Curacao
Eibraham MoralesEibraham Morales
Customer Assistant at CuracaoCustomer Assistant at Curacao
KARINA OSORIAKARINA OSORIA
Sales Associate at CuracaoSales Associate at Curacao