Karen Cruz Reyes
1320 Bass Circle, Hanford,CA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
15
15
years of professional experience
Work History
Special Events Coordinator
Corporate Office-Specialty Restaurants Corporation
Costa Mesa, CA
06.2022 - 01.2025
- Communicated with clients throughout the planning process to ensure that their needs were met.
- Collaborated with on-site special event management to ensure the smooth execution of plans.
- Cooperated with other departments in order to coordinate resources needed for successful events.
- ● Conferred with customers to gather event requirements and explore opportunities.
- ● Applied industry knowledge and personal expertise to negotiate profitable event revenue.
- ● Developed contracts, processed deposits in a timely manner, and generated over $400k in sales.
- Applied industry knowledge and personal expertise to negotiate profitable event revenue.
- ● Developed contracts, processed deposits in a timely manner, and generated over $400k in sales
Senior Special Events Manager
The Proud Bird- Specialty Restaurant Corporation
Los Angeles, California
08.2017 - 06.2022
- Responsible for securing new business and maintaining repeat clients for over 500 events.
- Planned and managed a wide variety of events, as large as $100,000 in food and beverage minimums.
- Created detailed contracts, BEOs, and diagrams for over 40,000 square feet of event space.
- Competitively generated and exceeded a monthly sales goal of $75k over the duration of 5 years
- Worked closely with clients to coordinate details and maximize satisfaction for a strong client relationship. ● Increased customer awareness and engagement through phone, email, and in-person interactions.
Catering Sales Manager
El Torito- Real Mex Restaurants
Orange, CA
01.2010 - 07.2017
- Confirmed Catering On The Go orders with 35 managers, and delivered within a 25-mile radius.
- Booked private events within the seven restaurants and guaranteed $840,000 in yearly event sales.
- Solicited 26% of new business for multiple restaurants in the Orange County region.
- Conducted market research and reported on competitors.
Education
Externship in Pediatrics And Neonatology of Orange County - Medical Assistant Back Office
Lincoln Education Center
Garden Grove06-2013
Some College (No Degree) - Biology
Golden West College
Huntington Beach, CASkills
- Bilingual (English/Spanish)
- Friends, enthusiastic, positive personality
- Customer engagement
- 14 years of customer service
- CRM: Salesforce, Delphi, Reserve iCloud
- Software: LinkPoint, 8x8, Mogli, Sertifi, Amadeus (floor diagrams)
- Microsoft: Word, Excel, Outlook, PowerPoint
- 10 years of sales
Timeline
Special Events Coordinator
Corporate Office-Specialty Restaurants Corporation
06.2022 - 01.2025
Senior Special Events Manager
The Proud Bird- Specialty Restaurant Corporation
08.2017 - 06.2022
Catering Sales Manager
El Torito- Real Mex Restaurants
01.2010 - 07.2017
Externship in Pediatrics And Neonatology of Orange County - Medical Assistant Back Office
Lincoln Education Center
Some College (No Degree) - Biology
Golden West College
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