Karen Cuffee
North Las Vegas,NV
Summary
Personable and dedicated Customer Service Representative with extensive experience in Call Center industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Remote Member Service Reprensentative
FOUNDEVER
North Las Vegas, Nevada
05.2020 - Current
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Enhanced member relationships by providing excellent service during each interaction.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Handled customer complaints in an efficient and courteous manner.
in home service provider
State of California
Los Angeles, CA
01.2011 - 06.2021
- Assisting with personal care such as showering and dressing
- Assisting people to eat and drink
- Supporting people with their shopping
- Monitoring individual's conditions, taking their temperature, pulse, respiration and weight, and possibly helping with medication.
Customer Service Representative
Verizon
Irvine, CA
02.2011 - 07.2019
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center "scripts" when handling different topics
- Identifying customers' needs, clarify information, research every issue and providing solutions.
Customer Service Representative
register recorder
Norwalk, CA
03.2000 - 06.2011
- Transcribe, record, fax and file documents
- Maintain filing, database systems, and inventories
- Operate office equipment such as photocopiers and fax machines
- Communicate with clients and employees, and respond to any queries or complaints
- Sort and forward incoming mail and emails, and prepare and send outgoing mail.
Education
High school diploma -
Mission High
06.1973
Skills
- Issue Resolution
- Member Retention
- Account Management
- Dispute Resolution
- Customer Support
- Database Maintenance
- Complaint Handling
- Financial Transactions
- Customer Service
- Database Management
Timeline
Remote Member Service Reprensentative
FOUNDEVER
05.2020 - Current
Customer Service Representative
Verizon
02.2011 - 07.2019
in home service provider
State of California
01.2011 - 06.2021
Customer Service Representative
register recorder
03.2000 - 06.2011
High school diploma -
Mission High
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