Overview
Work History
Education
Skills
Timeline
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Karen Cummings

Madison,NJ

Overview

26
26
years of professional experience

Work History

Business Analyst

Stanley
03.2023 - Current
  • Return to Work Program
  • Morgan
  • NYC
  • Collaborated on the implementation of a new lending product in Wealth Management, demonstrating expertise in data workflows and system architecture
  • Created comprehensive data workflows and architecture diagrams, providing clear visualizations for complex processes involved in the development of the new product
  • Acted as a crucial liaison between the Business Unit and Technical engineers and developers, facilitating effective communication and collaboration
  • Played a pivotal role in solidifying details for the new Middleware stack, ensuring seamless integration and functionality
  • Collaborated with cross-functional teams to analyze business requirements and translate them into technical specification

Senior Project Manager • Contractor

F+W Media
07.2018 - 08.2018
  • Collaborated closely with DevOps teams to gain a deep understanding of multiple components including Flowplayer, Querly, and Outbrain, leading to the creation of a comprehensive project plan to enhance eCommerce capabilities
  • Analyzed Customer Service needs and implemented improvements between Jira and Zendesk.

Senior Business Analyst

Harry Winston
03.2017 - 07.2018
  • Quickly learned industry by meeting with senior stakeholders of each department to develop plans for ERP system implementation
  • Implemented a technical system to track all materials and determine average time to complete jewelry
  • Wrote manuals for new system processes.

Senior Business Analyst • Contractor

Spark Digital, Telemundo
03.2015 - 05.2016
  • Interviewed senior stakeholders from every department to determine system needs, pain points and process definition
  • Determined system requirements across the company including, studio, network ops, program prep, international, rights, digital and distribution
  • Co-wrote deliverables such as: future state workflows, data flows and data models, as well as system requirements for four separate systems including: Title Management, Media Asset Management, Rights Management, and Distribution & Workflow
  • Delivered project a week early and on budget.

Senior Digital Project Manager • Contractor

Major League Baseball
  • Developed and delivered a new UI for automated fan-based interactive form
  • Exceeded customer expectations.

Senior Digital Project Manager • Contractor

MGM Hotels
11.2014 - 01.2015
  • Led a project to improve loyalty website from 22 identified issues causing site degradation, within an 8-week time frame
  • Worked closely with development team to create remediation plan, kept business stakeholders informed with regular updates, and managed relationships with other departments where dependencies existed.

Senior Project Manager Digital DevOps

Condé Nast
12.2010 - 10.2014
  • Project managed the successful hosting migration to Cloud of all 20 Brands and all related services and applications using Agile methodologies
  • The migration involved moving all internet facing sites from one virtualized infrastructure to another
  • This included switches, routers, firewalls, load balancers, servers and databases
  • Designed, developed and deployed the support process using Zendesk CRM system for hosting support & development issues for all Brands.

Independent Consultant

Various Companies
01.1998 - 01.2005
  • Worked for large Media Companies providing various software support services.

Education

B.A. - English Literature

University of South Florida
Tampa, FL

Skills

  • CRM SOFTWARE SPECIALIST
  • SOFTWARE IMPLEMENTATION
  • BUSINESS ANALYST
  • DEVELOPING & IMPLEMENTING SUPPORT PROCEDURES
  • REPORT DEVELOPMENT DESIGN & DELIVERY
  • DIGITAL INFRASTRUCTURE KNOWLEDGE
  • DIGITAL OPTIMIZATION
  • Technology proficiency
  • PEOPLESOFT SALES CRM & HELPDESK CRM
  • TABLEAU
  • AR, GP, AND GL FINANCIAL SYSTEMS
  • CRM DATABASES
  • JIRA, KANBAN
  • MICROSOFT OFFICE (EXCEL, VISIO, PROJECT, WORD, NAVISION)

Timeline

Business Analyst

Stanley
03.2023 - Current

Senior Project Manager • Contractor

F+W Media
07.2018 - 08.2018

Senior Business Analyst

Harry Winston
03.2017 - 07.2018

Senior Business Analyst • Contractor

Spark Digital, Telemundo
03.2015 - 05.2016

Senior Digital Project Manager • Contractor

MGM Hotels
11.2014 - 01.2015

Senior Project Manager Digital DevOps

Condé Nast
12.2010 - 10.2014

Independent Consultant

Various Companies
01.1998 - 01.2005

Senior Digital Project Manager • Contractor

Major League Baseball

B.A. - English Literature

University of South Florida

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