Summary
Overview
Work History
Education
Skills
Timeline
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Karen Davis

Epping

Summary

Customer service professional committed to excellence and results. Proven track record in managing customer service operations and enhancing team performance. Expertise in problem-solving and team motivation.

Utilizes billing software, Epic and microsoft office.

Overview

15
15
years of professional experience

Work History

Licensed Nursing Assistant

Clipboard Health
02.2012 - Current
  • Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
  • Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
  • Enhanced patient safety through diligent monitoring, accurate documentation, and timely reporting of health concerns.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Nursing Unit Coordinator

Portsmouth Hospital
02.2012 - 12.2019



  • Coordinated patient appointments and scheduled diagnostic tests, ensuring efficient time management for physicians.
  • Verified patient insurance coverage and processed billing and coding for insurance claims.
  • Supported clinical staff by maintaining accurate patient records and ensuring timely updates.
  • Answered patient inquiries, providing information on medical procedures and clinic policies.
  • Assisted with administrative tasks including filing, data entry, and medical records management.

Unit Coordinator

Catholic Medical Center
03.2010 - 01.2012
  • Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
  • Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
  • Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
  • Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.

Education

Certification - CPB

AAPC
Online
12-2025

Associate of Science -

York County Collage
Wells, ME
06-2017

High School Diploma -

Midland High School
Midland, TX
06-1991

Skills

  • Clinical documentation
  • Time management
  • Attention to detail
  • Organizational skills
  • Microsoft office proficiency
  • Records management

Timeline

Licensed Nursing Assistant

Clipboard Health
02.2012 - Current

Nursing Unit Coordinator

Portsmouth Hospital
02.2012 - 12.2019

Unit Coordinator

Catholic Medical Center
03.2010 - 01.2012

Certification - CPB

AAPC

Associate of Science -

York County Collage

High School Diploma -

Midland High School

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Karen Davis