Kaidee Keyser
Tilton
Summary
Utilizes effective communication skills to ensure patient needs are met and care plans are followed accurately. Knowledge of healthcare protocols and strong understanding of maintaining safe and clean environment for patients.
Diligent with comprehensive background in patient care and support tasks within healthcare settings. Demonstrated success in assisting nurses and doctors, ensuring patient comfort, and maintaining high standards of hygiene. Proven ability to communicate effectively with patients and team members, while utilizing strong organizational skills and attention to detail
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Nursing Assistant
New Hampshire Veterans Home
Tilton, NH
12.2015 - Current
- Oversaw patient care for individuals with diverse physical, mental, and emotional needs, fostering effective communication among families, nursing staff, and physicians. Advanced professional skills through certification in EKGs, CBGs, wound care, bladder scans, and ostomy care, contributing to improved patient outcomes.
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments and documentation, maintaining accurate health records.
- Monitored vital signs and reported changes in residents' conditions to medical staff promptly.
- Coordinated with interdisciplinary teams to develop personalized care plans for each resident.
- Trained new nursing assistants on best practices and safety protocols, enhancing team efficiency.
- Implemented infection control measures, contributing to a safe environment for residents and staff.
- Engaged residents in therapeutic activities, promoting mental well-being and social interaction.
- Led efforts to improve workflow processes within the care unit, optimizing resource allocation and patient care quality.
- Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.
- Assisted patients with activities of daily living, promoting independence and dignity in a supportive environment.
- Provided exceptional support for patients requiring specialized care, such as those with dementia or complex medical conditions.
- Maintained a calm and comforting atmosphere for patients experiencing anxiety or distress, utilizing effective communication techniques.
- Facilitated smooth transitions between shifts by diligently documenting pertinent patient updates for incoming colleagues.
- Supported rehabilitation efforts with skilled assistance in physical therapy exercises and mobility training for optimal recovery.
- Improved patient satisfaction by delivering compassionate and attentive care to diverse populations.
- Enhanced patient safety through diligent monitoring, accurate documentation, and timely reporting of health concerns.
- Upheld regulatory compliance standards by consistently following facility policies, procedures, and licensure requirements.
Floor Supervisor
Skechers
Tilton, NH
01.2014 - 01.2016
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on product knowledge and customer service excellence.
- Coordinated inventory management, optimizing stock levels to meet customer demand.
- Conducted performance evaluations, providing constructive feedback for team development.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Developed staff schedules, aligning workforce availability with peak business hours.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
Cashier/Customer Service
Demoulas Market Basket
Tilton, NH
01.2011 - 01.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained accurate cash drawer and handled financial discrepancies promptly.
- Collaborated with team members to streamline checkout procedures and improve service speed.
- Trained new staff on operational standards and customer service best practices.
- Resolved customer complaints effectively, fostering loyalty and satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High school diploma - Upper secondary education
Winnisquam Regional High School
Tilton, NH06.2015
Skills
- Data verification
- Medical terminology
- Caregiving
- Patient observation
- Microsoft Access
- Leadership
- Data entry
- Customer support
- Medical scheduling
- Medical office experience
- Hospice care
- Patient interaction
- Managed care
- HIPAA
- Long term care experience
- Front desk
- Assisted living
- Experience with individuals with mental health conditions
- Microsoft Word
- Computer operation
- Microsoft Powerpoint
- ECG equipment
- Conflict management
- Achieving
- HIPAA compliance
- Patient Care
- Organizational skills
- Initiative
- Driving
- Vital Signs
- Filing
- Data sorting
- Teamwork
- Collaborate with healthcare professionals
- Client interaction via phone
- Calls
- Microsoft Office
- Online educational platform experience
- Skilled nursing facility experience
- Attention to detail
- Computer skills
- Microsoft Outlook
- Flexibility
- Typing
- Microsoft Teams
- Intake
- Electronic health records (EHR) management
- Task prioritization
- Case management
- Phone etiquette
- Technical Proficiency
- Clerical experience
- First aid
- Medical administrative support
- Clinical case management
- Staff training
- Data entry in Excel
- Administrative experience
- Event activities coordination
- Health education and counseling
- Record keeping
- Adaptability
- Google Workspace
- Transcription
- 10 key typing
- Critical thinking
- Supervising experience
- EMR Systems
- Nursing
- Computer literacy
- Health information management
- Customer service
- Care plans
- Writing skills
- Patient monitoring
- Time management
- Senior care
- Quality assurance
- Care coordination
- PointClickCare
- Maintaining patient confidentiality
- Microsoft Excel
- Telehealth experience
- Helpfulness
- Long-term care facility experience
- Working with people with disabilities
- Managing patient records
- Phone communication
- Database systems
- Excel data analysis
- Clinical documentation
- Basic life support
- Patient care
- Vital signs monitoring
- Patient support
- Privacy and confidentiality
- Safety management
- Healthcare ethics
- Emotional resilience
- Care plan adherence
- Regulatory compliance
- Patient and family communication
- Willingness to learn
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Reliability
- Excellent communication
- Empathy and compassionate care
- Direct patient care
- CPR certification
Certification
- Driver's License
- CPR Certification
- State Tested Nursing Assistant
- CNA
- BLS Certification
- Medical License
- Licensed Nursing Assistant
Languages
English
Timeline
Licensed Nursing Assistant
New Hampshire Veterans Home
12.2015 - Current
Floor Supervisor
Skechers
01.2014 - 01.2016
Cashier/Customer Service
Demoulas Market Basket
01.2011 - 01.2014
High school diploma - Upper secondary education
Winnisquam Regional High School