Karen Davis
Omaha,NE
Summary
Accomplished professional with extensive experience at the United States Postal Service, excelling in office management and customer service. Proven track record in event coordination and financial record keeping. Adept at enhancing team performance and implementing strategic solutions. Skilled in Microsoft Office, fostering positive client relationships, and driving operational efficiency.
Overview
48
48
years of professional experience
Work History
Contract work
White Rhino
04.2018 - Current
- Managed administrative tasks for each event, ensuring smooth operations and coordination.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Office Manager
The Union for Contemporary Art
04.2025 - 07.2026
- Managed daily office operations and ensured a smooth workflow.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supported team members with administrative tasks and project coordination.
- Managed office inventory and placed orders for supplies.
- Processed incoming and outgoing invoices, scheduled maintenance appointments, and maintained information accounts and rental applications.
- Tracked invoices and payments to ensure accuracy in accounts receivable and payable.
- Maintained accurate financial records by coding and entering daily invoices.
- Greeted and assisted members and visitors; executed the organization's event and exhibit marketing plan while managing incoming calls and maintaining voicemail messages.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Resolved customer complaints or answered customers' questions. [[
Visitors Service Coordinator
The Union for Contemporary Art
01.2024 - 04.2025
- Greeted and assisted members and visitors at the front desk, ensuring a welcoming environment.
- Provided customer service support via phone calls, emails, and live chat services.
- Resolved visitor issues and complaints promptly to enhance visitor satisfaction.
- Assisted with special events, including setting up tables and chairs, managing registration, and providing directions to guests.
- Processed payments from customers at point-of-sale terminals.
- Participated in team meetings to discuss and review visitor services policies and procedures.
- Promoted upcoming exhibitions through targeted social media campaigns and community outreach initiatives.
- Supervised material acquisition, setup and teardown for periodic and special events.
EXECUTIVE ADMINISTRATIVE ASSISTANT
GREAT PLAINS BLACK HISTORY MUSEUM
07.2022 - 07.2024
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Screened phone calls for executives to prioritize high-value clients and eliminate spam, ensuring optimal use of executive time.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Provided general information about the organization and assisted visitors in finding their way.
- Greeted and assisted members and visitors at events, offering information and support to enhance guest experience.
- Developed online databases for tracking customer contacts.
EXECUTIVE ADMINISTRATIVE ASSISTANT
BLACK VOTES MATTER INSTITUTE OF COMMUNITY ENGAGEMENT
01.2020 - 10.2023
- Ensured smooth front desk functionality to enhance visitor experience.: receive incoming calls, Monitor incoming mail and distribute to staff.
- Maintain Event/Facility Calendars; Maintain spreadsheet for financials, QuickBooks; Process incoming and outgoing correspondence; Greet and assist members and visitors; execute organization's event and exhibit marketing plans.
- Managed scheduling and logistics for events at the jazz arts center.
- Organized and maintained office files, ensuring easy access to documents.
- Supported financial operations through expense tracking and reporting.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Processed accounts payable and receivable transactions accurately within set timeframes.
- Coordinated travel logistics for employee trips and conferences, including booking flights and accommodations. for employee trips and conferences.
- Executed special projects based on executive team requests.
EXECUTIVE ADMINISTRATIVE ASSISTANT
LOVES'S JAZZ ARTS CENTER
10.2016 - 07.2019
- Coordinated scheduling and logistics for events at jazz arts center, ensuring smooth execution and attendee satisfaction.
- Maintained event and facility calendars, ensuring accurate scheduling.
- Managed front desk operations, enhancing visitor experience by answering calls and monitoring messages.
- Organized and maintained office files, streamlining document retrieval for staff.
POSTAL SERVICE SUPERVISOR
UNITED STATES POSTAL SERVICE
01.1994 - 05.2016
- Supervised 70 employees, organizing and reviewing dispatch plans for all mail correspondence and deliveries from business customers.
- Supervised daily operations and ensured compliance with postal regulations.
- Coordinated staff schedules and managed workflow for efficient service delivery.
- Oversaw team operations, maintaining performance standards and delegating duties to each member.
- Established clear expectations for employees in terms of job duties and responsibilities.
- Evaluated service quality and initiated improvements.
- Conducted daily service talks with team members to align on goals and objectives.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Performed regular inspections of work areas to identify potential safety hazards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided prompt responses to incoming calls for customer support. and emails, providing frontline customer support or assistance with product and service transactions.
MULTIPLE POSITIONS
UNITED STATES POSTAL SERVICE
10.1978 - 01.1993
- Held positions with various duties such as Lead Clerk, General Expeditor (East and West Docks), Express Mail Service Clerk, Quality Review Clerk, and Distribution and Air Recorders Processor.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
DIPLOMA -
CENTRAL HIGH SCHOOL
OMAHA, NEB.05-1971
Some College (No Degree) - Business Administration
UNIVERSITY OF NEBRASKA - OMAHA
Omaha, NESkills
- Microsoft Office (Excel, Word, Publisher, Outlook)
- Time and Attendance Collection System (TACS)
- Resource Management System (eRMS)
- Times and Surface Visibility
- Office management
- Customer service
- Event coordination
- Inventory management
- Financial record keeping
- First Aid/CPR
Community & Civic Engagement AWARDS & HONORS
Financial Secretary for Omaha Cares
Timeline
Office Manager
The Union for Contemporary Art
04.2025 - 07.2026
Visitors Service Coordinator
The Union for Contemporary Art
01.2024 - 04.2025
EXECUTIVE ADMINISTRATIVE ASSISTANT
GREAT PLAINS BLACK HISTORY MUSEUM
07.2022 - 07.2024
EXECUTIVE ADMINISTRATIVE ASSISTANT
BLACK VOTES MATTER INSTITUTE OF COMMUNITY ENGAGEMENT
01.2020 - 10.2023
Contract work
White Rhino
04.2018 - Current
EXECUTIVE ADMINISTRATIVE ASSISTANT
LOVES'S JAZZ ARTS CENTER
10.2016 - 07.2019
POSTAL SERVICE SUPERVISOR
UNITED STATES POSTAL SERVICE
01.1994 - 05.2016
MULTIPLE POSITIONS
UNITED STATES POSTAL SERVICE
10.1978 - 01.1993
DIPLOMA -
CENTRAL HIGH SCHOOL
Some College (No Degree) - Business Administration
UNIVERSITY OF NEBRASKA - OMAHA