Karen De Jesus
Phoenix,AZ
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Companion Caregiver
Papa Pal Inc
09.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Customer Service Representative
Autozone
11.2021 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Restaurant Server
Mimi's Cafe
09.2020 - 08.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Greeted new customers, discussed specials, and took drink orders.
Education
Licenses - Esthetician
Avalon School of Cosmetology
Phoenix, AZ05.2022
Skills
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Empathy and understanding
- Organizational skills
- Guest Relations
- Patient Companionship
- HIPAA Compliance
- Supportive Companionship
- Multitasking and Organization
- Clerical Support
Languages
Spanish
Native or Bilingual
Additional Information
CERTIFICATIONS
- CPR
- First Aid
Timeline
Companion Caregiver
Papa Pal Inc
09.2022 - Current
Customer Service Representative
Autozone
11.2021 - 11.2022
Restaurant Server
Mimi's Cafe
09.2020 - 08.2021
Licenses - Esthetician
Avalon School of Cosmetology