Karen De Santiago
El Paso
Summary
I am highly motivated and enthusiastic individual seeking a role that utilizes my quick learning abilities, self motivation, and team collaboration skills, I am confident that I can be a great asset to any organization
Overview
15
15
years of professional experience
Work History
Porter/Housekeeper
Deployed Services
07.2024 - 08.2025
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- observed detainees and assisted them with their needs
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
Customer Service Representative
Maximus
09.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled Medicare and Marketplace insurance calls
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Scanning Technician
Newsbank
02.2011 - 06.2023
- Managed multiple projects simultaneously while consistently meeting tight deadlines for both small-scale tasks and large-volume jobs.
- consolidating digital information, digitized 35 mm film checked vast amounts of data with high attention to detail and accuracy
- Provided excellent customer service, promptly addressing any concerns or requests related to scanned documents from clients or colleagues.
- Supported team members by assisting with problems and sharing valuable knowledge in scanning
Education
No Degree - Criminal Justice
University of Texas in El Paso
El Paso, TXSkills
- Customer service
- Strong work ethic
- Problem-solving
- multi tasker
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Porter/Housekeeper
Deployed Services
07.2024 - 08.2025
Customer Service Representative
Maximus
09.2023 - 07.2024
Scanning Technician
Newsbank
02.2011 - 06.2023
No Degree - Criminal Justice
University of Texas in El Paso
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