Karen Diaz
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Community Associate
Regus
06.2023 - Current
- Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
- Reduced outstanding balances by consistently following up on delinquent payments with clients.
Student Support Assistant/School Librarian
Creighton School District
04.2022 - 05.2023
- Promoted positive behavior by implementing consistent reinforcement strategies and setting clear expectations.
- Developed strong rapport with students by providing empathetic listening and authentic encouragement.
- Streamlined communication between students, teachers, and parents for improved academic outcomes.
Sales Floor Associate
Nordstrom Rack
02.2021 - 03.2022
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Boosted store sales by effectively cross-selling and upselling products to customers.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
Education
Bachelor of Science - Healthcare Administration
Grand Canyon University
Phoenix, AZ04.2023
Skills
- Tenant relations
- Clerical Support
- Spreadsheet updating
- Proficient in Microsoft
- Telephone Etiquette
- Payment Collection
Languages
Spanish
English
Timeline
Community Associate
Regus
06.2023 - Current
Student Support Assistant/School Librarian
Creighton School District
04.2022 - 05.2023
Sales Floor Associate
Nordstrom Rack
02.2021 - 03.2022
Bachelor of Science - Healthcare Administration
Grand Canyon University
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