Nicole Bond
Old Hickory,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Community Associate
Le Purlieu
03.2023 - Current
- Manage process from booking and giving tours, to signing up new members, and facilitating their move-in
- Maintain cleanliness, vibe, and organization of space
- Address client concerns and be go-to person for members
- Orient first-time members and short-term customers
- Increase customer experience for events and day-to-day operations
- Manage payment, billing, and lease agreements
- Be available to customers in person, via phone, and email
- Identify issues and ensure results are prioritized and implemented
- Contribute to social media and newsletters
- Assist in preparing for events and activities
- Conducted tours of le purlieu, described features and promoted services.
- Developed and implemented unique and engaging activities for residents
Credentialing Coordinator
Vanderbilt Medical
03.2017 - 07.2022
- Responsible for CVO credentialing and providing administrative support for Vanderbilt NCQA Certified Credentials Verification
- Organization (CVO)- Vanderbilt Stall worth Rehabilitation Hospital
- Maintains current working knowledge of CVO policies and procedures and ensures that credentialing records comply with all regulatory requirements 2
- Responsible for maintaining strict confidentiality of provider information at all times
- Review and data entry of provider applications, verification of provider information
- Ensures that credentialing records comply with requirements of regulatory and accrediting agencies
- Processing of online verifications
- Demonstrate commitment to quality by credentialing in compliance with all applicable regulations and requirements
- Work proactively to resolve issues before providers and/or patients are impacted
- Conducted primary source verifications such as background checks and board certifications
- Maintained accurate files, records and credentialing documents in well-maintained databases using Cactus.
- Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing
- Received and evaluated applications to look for missing and inaccurate information
- Obtained NPI numbers for providers and facilities and updated existing profiles
Credentialing Coordinator
Addison Group
07.2016 - 03.2017
- Review and enter providers VHAN and VUMC applications in Vistar system Process and request medical license, malpractice insurance, DEA NPDB,
- Board Certification Follow up on applications sent to VHAN and VUMC providers.
- Organized and detail-oriented with strong work ethic
- Managed time efficiently in order to complete all tasks within deadlines
- Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing
- Received and evaluated applications to look for missing and inaccurate information
Credentialing Specialist
Anesthesia Services/ CPS
08.2015 - 03.2016
- Conduct written and oral follow up to determine application status Process applications to be submitted to payers, obtain and renew licenses, malpractice insurance, healthcare contracts on behalf of new and existing providers as needed Document all tasks, phone calls, emails and other forms of communication during credentialing and re-credentialing process in database Communicates with Physicians, Payers, Managers and co-workers in professional and polite manner Follows up on status of applications submitted to payers 3 Scan and index completed applications Respond promptly to all questions, received via phone or email, regarding any licenses, DEA, CAQH, applications submitted to payers
EDI Provider Enrollment
Emdeon
05.2014 - 05.2015
- Provide Provider, Vendor and Payer outreach and support to set up and complete EDI enrollment process with all partners Review and verify information submitted by customer and enter set-up into appropriate systems to create system access and vendor business profile expectations for customer (Vendors, Providers and Payers) Route and set up documents to appropriate customers (internal and external) for review Respond to customer inquiries or concerns via incoming telephone calls or e- mail correspondence Respond to escalated customer concerns as needed for set up and support of EDI enrollment process Gather and compile data within Siebel for internal and external reporting
Provider Enrollment Specialist
HCA
07.2007 - 05.2014
- Collect initial documents and applications for new providers Liaison between application specialist and practice manager Train new employees on intake process Maintain departmental Inboxes in Microsoft Outlook Maintain Cactus software with provider documents for enrollment Maintain and update CAQH (Council for Affordable Quality Healthcare) Respond to customer inquiries and concerns via PBX operator Provide relief support for Applications Specialists, Assist other Intake
- Specialist and educate Managers and Team leads on efficient procedure of process Process all incoming departmental mail and distribute to appropriate
Education
Some College (No Degree) - Social Welfare, Women’s Studies
Tennessee State University
Nashville, TNHigh School Diploma -
Madison High Sc
Madison, TN05.1982
Skills
- SPECIALIZED SOFTWARE
- CACTUS
- One App
- Enroll Med
- ECW
- Proficient in Microsoft
- Office Equipment
- Tenant Relations
- Data Entry
- Billing Procedures
- Administrative Duties
Timeline
Community Associate
Le Purlieu
03.2023 - Current
Credentialing Coordinator
Vanderbilt Medical
03.2017 - 07.2022
Credentialing Coordinator
Addison Group
07.2016 - 03.2017
Credentialing Specialist
Anesthesia Services/ CPS
08.2015 - 03.2016
EDI Provider Enrollment
Emdeon
05.2014 - 05.2015
Provider Enrollment Specialist
HCA
07.2007 - 05.2014
Some College (No Degree) - Social Welfare, Women’s Studies
Tennessee State University
High School Diploma -
Madison High Sc
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