Karen Dillard
Customer Service
Meridian,ID
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Preschool Teacher
Shooting Stars Childcare and Learning Center
05.2016 - 02.2025
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Applied play-based strategies to provide diverse approaches to learning.
- Developed and implemented behavior management plans.
- responsible for the overall operations of a childcare facility, ensuring a safe learning environment for children while managing staff, budgets,and programs
Customer Service Representative
DIRECTV
08.2015 - 01.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Early Childhood Care And Education - Early Childhood Care And Education
Rasmussen College
Lake Elmo, MN06-1996
Skills
Conflict resolution techniques
Adaptability and flexibility
Time management
Critical thinking
Computer proficiency
Team collaboration
Timeline
Preschool Teacher
Shooting Stars Childcare and Learning Center
05.2016 - 02.2025
Customer Service Representative
DIRECTV
08.2015 - 01.2016
Early Childhood Care And Education - Early Childhood Care And Education
Rasmussen College
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