Karen DiMasi

Work History

Account Manager

Corporate Technologies

04.2023 - Current

Transform B2B MSP environment by effectively managing 893 units and delivering unparalleled customer support across diverse industries, including insurance, manufacturing, churches, medical offices, automotive repair, construction, and property management
Achieved or exceeded company-defined sales quotas. Achieved 42% annual revenue increase by driving substantial growth across multiple product lines
Drove successful outcomes by demonstrating adeptness in decision-making while thriving in uncertain scenarios and making sound judgments with limited information or training
Project Management: scoping, tracking, installation and completion within budget and schedule
Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Conducted QBR's and regular account reviews to identify areas for improvement and ensure continued success.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Met existing customers to review current services and expand sales opportunities.
Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Contributed to team objectives in fast-paced environment.

Assistant Store Manager

Sprouts Farmers Market

01.2019 - 01.2023

Promoted adherence to company procedures, spanning from production and fabrication to human resources
Built top-notch talent pipeline by hiring and developing team members, ensuring high staff retention rates
Rotated merchandise and displays to feature new products and promotions.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Led and managed a team of 10 department managers and 125 team members, overseeing operations and projects and ensuring adherence to company standards
Implemented innovative systems and processes in strict compliance with all federal, state, and local laws
Achieved 95% store bonus for 16 consecutive quarters by controlling shrink, labor, and supplies, and boosting sales
Cultivated/nurtured strong relationships with vendors and representatives, embodying professionalism and respect
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Service Manager/Department Manager

Sprouts Farmers Market

01.1995 - 01.2019

Managed and boosted overall productivity of multiple departments, including bulk, vitamins, and grocery while ensuring adherence to standard operating procedures
Recognized as regional all-star for exemplary performance, responsible for training and mentoring department managers within assigned region to foster continuous improvement culture
Stayed updated with all facets of ordering, inventory, and STPs within company
Implemented strategic merchandising techniques and effective schematics to enhance product visibility, drive customer engagement, and maximize revenue
Enhanced guest experience and heightened customer satisfaction levels by pioneering and leading adoption of innovative practices, such as department flow improvement, tagging procedures, and fixture changes
Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Implemented inventory management systems to reduce costs and increase efficiency in the service department.

Owner / Operator

RTP Motorsports

01.2000 - 01.2010

Wholesale and online retail of OEM and aftermarket automotive parts
Sole proprietor
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Developed business plan, processes and procedures to provide superior product and service to customers.
Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Assessed income and expenses and adapted plans to improve profit levels.
Managed day-to-day business operations.

Summary

Overview

Work History

Account Manager

Assistant Store Manager

Service Manager/Department Manager

Owner / Operator

Education

General Education

Skills

Timeline

Work Availability

Certification

Work Preference

Work Type

Work Location

Important To Me

Software

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