Karen Donner
Springfield,IL
Summary
Detail-oriented Control Room Operator with 7+ years of experience and 20 continuous years at the Sangamon County Sheriff’s Department. I specialize in record keeping, security control measures, enforcing regulations and policies. I am adept at utilizing the latest technology to ensure the safety of inmates, staff, and visitors. I excel at computer work, analytical thinking, and time management.
Overview
28
28
years of professional experience
Work History
Control Room Operator
Sangamon County Sheriff's Department
2016.10 - Current
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
- Maintained high levels of safety in the workplace through diligent observation and strict adherence to protocols.
- Enhanced overall security by diligently monitoring CCTV systems and reporting suspicious activities.
- Demonstrated adaptability under pressure, remaining calm during emergencies while directing appropriate responses from personnel.
Corrections Officer
Sangamon County Sheriff's Department
2003.03 - 2016.10
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
- Streamlined inmate processing procedures for improved efficiency during intake, transfer, and release periods.
Pharmacy Technician /EMT-Basic
Carlinville Hospital
1996.05 - 2003.04
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Improved patient care by efficiently assessing and stabilizing patients during medical emergencies.
- Enhanced team performance by effectively collaborating with paramedics, nurses, and physicians in high-pressure situations.
- Coordinated verification and filling of more than 30 daily prescriptions in high-volume pharmacy environment.
Education
Associate of Science - Criminal Justice
Lewis And Clark Community College
Godfrey, IL06.2003
High School Diploma -
Mt. Pulaski High School
Mt. Pulaski, IL12.1981
Skills
- Situational Awareness
- CCTV Monitoring
- Conflict Resolution Techniques
- Analytical Thinking Abilities
- Critical Thinking Abilities
Timeline
Control Room Operator
Sangamon County Sheriff's Department
2016.10 - Current
Corrections Officer
Sangamon County Sheriff's Department
2003.03 - 2016.10
Pharmacy Technician /EMT-Basic
Carlinville Hospital
1996.05 - 2003.04
Associate of Science - Criminal Justice
Lewis And Clark Community College
High School Diploma -
Mt. Pulaski High School
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