Summary
Overview
Work History
Education
Skills
Timeline
Generic

Georgette DORSEY,

Baltimore,MD

Summary

Driven Front Desk Agent answering telephone calls and . Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

25
25
years of professional experience

Work History

Support Associate

Johns Hopkins Hospital

I stocked the patients rooms ,talked to patients and assisted nurses with the children , cleaned the work areas,

went to the blood bank,emptied trash,assisted with taking bodies to the morgue

Desk Clerk

St. James Condominiums
04.2018 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
  • Checked in and out designated equipment, keys, and supplies.
  • Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
  • Recorded significant occurrences in daily log with professionalism and critical details.
  • Fostered culture of hospitality, making guests feel valued and welcome upon arrival.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

CNA

Johns Hopkins Hospital
03.2000 - 11.2019
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.

Education

Associate of Arts -

Community Colledge of Baltimore
Baltimore, MD
06.1997

Skills

  • Team player attitude
  • Customer Communication

Timeline

Desk Clerk

St. James Condominiums
04.2018 - Current

CNA

Johns Hopkins Hospital
03.2000 - 11.2019

Support Associate

Johns Hopkins Hospital

Associate of Arts -

Community Colledge of Baltimore
Georgette DORSEY,