Karen Drake
Willow Spring,NC
Summary
Reliable Associate team lead with exceptional recordkeeping and organizational skills. Proficient in use of industrial equipment for material circulation. Deliver accurate record verification and maintenance. Diligent detail oriented team lead well-versed in coordinating paperwork such as purchase orders, requisitions and refund requests. Experienced in working with various types of inventory while keeping documentation up-to-date for optimal recordkeeping. Successful Warehouse associate with 5+ years of experience performing diverse warehouse duties with accuracy and efficiency. Detail-oriented when loading and unloading packages also preparing shipments and completing documentation. Well trained in local shipping as well as international shipping. Expert in keeping warehouse clean and organized to minimize any safety risks as well as accommodating space for new inventory.
Overview
29
29
years of professional experience
Work History
Warehouse Clerk
Spectrum
08.2022 - 02.2023
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Reached out to customers, carriers and other warehouse personnel to coordinate shipments and correct orders.
- Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Controlled palletizer to arrange packages on pallet and transfer load to storage or delivery platform.
Salesperson
Waffle House
04.2022 - 08.2022
- Utilized CRM software to manage customer accounts and track performance metrics.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Increased sales and customer satisfaction through personalized servicing.
Receiving Assembler
Classical Elements-Packing
06.2017 - 01.2022
- Assembled finished product for shipment by packing, crating, loading and securing items
- Located, identified and picked goods for shipping according to pick lists or work orders
- Built skids, pallets and crates for shipments
- Completed bill of lading, weighed shipment skids and produced shipping labels using ground services such as UPS, USPS and FedEx
- Operated and maintained machines and equipment such as forklifts
- Followed safety and quality protocols, including ISO 9001, 14001, 6S standards and lean processes to minimize accidents
- Operated semi-automated printing, bindery and cutting machines
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads
- Accomplished production goals by working with speed and accuracy
- Minimized waste and lag times by maintaining orderly and clean work area and equipment.
Home Goods - Sales Associate
06.2014 - 05.2017
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Sold various products by explaining unique features and educating customers on proper application
- Built and maintained relationships with peers and upper management to drive team success
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered incoming telephone calls to provide store, products and services information
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Acted as initial contact in addressing customer concerns
- Built trusting relationships with customers by making personal connections
- Helped average of 75 customers per day by responding to inquiries and locating products
- Mentored team members in mastering sales techniques to consistently exceed objectives
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
Bar Manager
Foxy Lady Cigar Lounge
07.1994 - 09.2013
- Interviewed, hired and trained staff to improve customer retention and bolster sales
- Resolved escalated customer complaints to maximize satisfaction and loyalty
- Monitored cash intake to reduce discrepancies
- Restocked beer and liquor regularly and after special events
- Maintained detailed inventory of bar supplies and stocked work areas
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives
- Monitored patron alcohol consumption to encourage safety
- Collected appetizer, entree and wine orders from patrons
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards
- Strengthened financial controls to prevent theft and lost funds
- Oversaw drink service at busy establishment serving over 125 guests nightly
- Poured wine, beer and cocktails for patrons
- Increased profits by overseeing inventory and strategically increasing menu prices.
Education
Forklift Safety And Operation -
09.2020
High School Diploma - undefined
North Pitt High School
07.1986
Skills
- Materials Control
- Order Picking and Processing
- Warehouse Management System (WMS)
- OSHA Standards
- Team Management
- Operational Efficiency and Safety
- Staff Supervision
- Policy and Procedure Adherence
- Customer Understanding
- Teamwork Skills
Timeline
Warehouse Clerk
Spectrum
08.2022 - 02.2023
Salesperson
Waffle House
04.2022 - 08.2022
Receiving Assembler
Classical Elements-Packing
06.2017 - 01.2022
Home Goods - Sales Associate
06.2014 - 05.2017
Bar Manager
Foxy Lady Cigar Lounge
07.1994 - 09.2013
Forklift Safety And Operation -
High School Diploma - undefined
North Pitt High School
Similar Profiles
Keri WilliamsKeri Williams
Commerical Technical Support at SpectrumCommerical Technical Support at Spectrum
Cinquest DemarcoCinquest Demarco
Retention Customer Service Representative at SpectrumRetention Customer Service Representative at Spectrum
DeSanta ReedDeSanta Reed
Network Engineer at SpectrumNetwork Engineer at Spectrum
Nuari RamosNuari Ramos
Sales Agent at SpectrumSales Agent at Spectrum
Conner BowersoxConner Bowersox
Apprentice Electrician at Red Wolf ElectricApprentice Electrician at Red Wolf Electric