Karen Eddins
Rock Hill,SC
Summary
Dynamic and results-oriented professional with a proven track record in childcare and customer service, honed at Sunshine House and ALORICA. Excelled in creating engaging learning environments and managing efficient customer support. Skilled in documentation and decision-making, with a knack for fostering positive relationships and achieving customer satisfaction. Demonstrates a strong ability to multitask and adapt, ensuring high levels of efficiency and excellence in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Assistant Preschool Teacher
Sunshine House
Rock Hill, SC
07.2024 - Current
- Provided individualized attention and support to each toddler, ensuring their safety, well-being, and development
- Collaborated with the lead teacher to maintain a clean, organized, and stimulating learning environment
- Assisted with diaper changes, potty training, and maintaining proper hygiene practices for all toddlers
- Supported the lead teacher in managing behavior issues by implementing positive discipline techniques
- Facilitated group activities such as storytime, music and movement exercises, arts and crafts projects to promote social interaction and cognitive development
Daycare Teacher Assistant
Big Blue Marble Academy
Rock Hill, SC
10.2023 - 01.2024
- During my employment at Big blue Marble, I assisted the lead teacher in various diaper changes, bottle feedings, and play time on carpet
- I also went to different rooms at times to cover others assistants lunch breaks
Student Financial Services
Southern New Hampshire University
06.2022 - 06.2023
- Company Overview: Remote
- Assist student with there financial aid
- Give student award breakdowns
- Assist with loan increases and decreases
- Taking payments via phone
- Email students receipts and scholarship resources
- Remote
Customer Service Representative
ALORICA
01.2022 - 04.2022
- Company Overview: Remote
- Answer calls for the credit department, assisting customer to put on payment arrangements, issuing reconnection orders, and take payments for customers electric and gas accounts
- Remote
Preschool Teacher Assistant
The Goddard School
Lake Wylie, SC
12.2019 - 03.2020
- Led story time sessions designed to promote literacy skills among young learners.
- Share ideas for lesson plans
- Log naps, food, and bathroom's
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Desktop Surveyor
TELICS
Fort Mill, SC
06.2014 - 06.2017
- Company Overview: Fort Mill, SC
- Survey locations received from Time Warner Company are surveyed utilizing TNI Solutions, Google Earth, GIS Services, Bentley Mapping, DOCK and Microsoft Excel
- Surveys requests are received and checked out by a desktop surveyor
- Compared with current System Plant using Bentley system maps
- Established all information is deemed serviceable, construction required, or needing field verification
- Excel workbooks and other needed information is entered to a program called Dock
- Quota of 2 surveys per hour were met daily
- Fort Mill, SC
Sales Associate
Sears
Rock Hill, SC
04.2014 - 06.2014
- Company Overview: Rock Hill, SC
- Operated a cash register to process cash, check and credit card transactions
- Guided customers in choosing items that reflected personal style and shape
- Rock Hill, SC
Cashier
Bilo
Rock Hill, SC
02.2012 - 04.2014
- Company Overview: Rock Hill, SC
- Maintained financial responsibility of service lane
- Responsible for increasing customer confidence and loyalty by providing excellent customer service
- Cashed out as many as 50-150 customer's daily
- Rock Hill, SC
Education
Bachelor of Arts - Psychology
Southern NH University
08.2019
Skills
- Teaching
- Childcare
- Experience working with students
- Customer service
- Email management
- Documentation
- Live chat support
- Decision-making
- Call center experience
Personal Information
Authorized To Work: US for any employer
Timeline
Assistant Preschool Teacher
Sunshine House
07.2024 - Current
Daycare Teacher Assistant
Big Blue Marble Academy
10.2023 - 01.2024
Student Financial Services
Southern New Hampshire University
06.2022 - 06.2023
Customer Service Representative
ALORICA
01.2022 - 04.2022
Preschool Teacher Assistant
The Goddard School
12.2019 - 03.2020
Desktop Surveyor
TELICS
06.2014 - 06.2017
Sales Associate
Sears
04.2014 - 06.2014
Cashier
Bilo
02.2012 - 04.2014
Bachelor of Arts - Psychology
Southern NH University
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