Karen E Hugues Lugo
Yucaipa,CA
Summary
Certified Medical Assistant with six months of experience in both front and back office roles at an Internal Medicine clinic. Proficient in giving injections, taking vital signs, and conducting blood draws. Delivers outstanding customer service by managing appointment bookings and providing patient care. Highly driven with effective verbal and written communication abilities in both Spanish and English.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shipper / packer
DLH - Veterans Affairs Mail Outpatient Pharmacy
01.2024 - 06.2024
- Responsible for the shipping and packaging of medical prescriptions for veterans. Scanning and labeling prescriptions, along with including patient refill documents in the packages, while ensuring a tidy and adequately stocked work environment.
- Handled international shipments, ensuring proper customs documentation was completed accurately and promptly.
Contact : Jamaica Estrada/ Supervisor - 520-209-3000
Front Desk Specialist
Saguaro Eastside Medical Group
03.2023 - 08.2023
- Assisted with patient check-ins and check-outs, arranged appointments, handled over 50 calls daily, recorded prescription requests, generated and sent out lab results, and prepared charts for healthcare providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Contact : Erica Flores / supervisor - (520) 247-4787
Warehouse Associate
Amazon Warehouse Associate
03.2022 - 05.2022
- Receive and store inventory, scan items, prepare customer orders, and guarantee customer satisfaction.
- Monitored stock levels to ensure timely replenishment of inventory as needed.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Contact : William Powell - (520)358-562
Education
High school Diploma -
Penn Foster
07.2018
Vocational Trade - undefined
Fred G Acosta Job Corps
Tucson, az07.2022
Skills
- Vital Signs, blood pressure, pulse - respiratory and temperature
- Administer injections, subcutaneous, intramuscular, intradermal, gluteal and glucose
- Urinalysis, ear lavage , Snellen chart , perform CPR and EKG
- Knowledge of phlebotomy, single, double draws and butterfly
- Knowledge of Epic , Microsoft , multi-line telephone calls, scheduling and collecting patients information
Certification
- Medical Administrative Assistant (08/2017 - 05/2018)
- Basic life support American red Cross - CPR (09/2021)
- HIPPA National Safety Compliance (05/2022)
- Workplace Bloodborne Pathogen (07/2022)
- NHA CCMA (07/2022)
LANGUAGES
Spanish Full Professional Proficiency
English Native or Bilingual Proficiency
Timeline
Shipper / packer
DLH - Veterans Affairs Mail Outpatient Pharmacy
01.2024 - 06.2024
Front Desk Specialist
Saguaro Eastside Medical Group
03.2023 - 08.2023
Warehouse Associate
Amazon Warehouse Associate
03.2022 - 05.2022
Vocational Trade - undefined
Fred G Acosta Job Corps
High school Diploma -
Penn Foster
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