Steven Rolland
Westlake Pipe
Hutchinson,KS
29
years of professional experience
Experienced Automotive Service Manager and Service Advisor with over 25 years of expertise in customer service, automotive repair, parts management, and business operations. Skilled in diagnosing vehicle issues, preparing repair estimates, coordinating service schedules, sourcing parts, and managing day-to-day business functions. Known for building strong customer relationships, maintaining efficient shop operations, and delivering exceptional service.
Experienced with extrusion machinery operation, ensuring high-quality output and efficiency. Utilizes strong problem-solving skills to troubleshoot and maintain equipment. Track record of adhering to safety standards and working effectively within the team.
Work History
Extrusion Operator (Pipe Fitter)
2 Years 2 Months- Operated and monitored extrusion equipment to manufacture high-quality plastic pipe products while ensuring compliance with company specifications, safety standards, and production goals. Performed machine setup, troubleshooting, and quality inspections to maintain efficient production and minimize downtime.
- Set up, operate, and monitor extrusion lines used in production of plastic pipe.
- Adjust machine settings, temperatures, pressures, and line speed to maintain product quality and production efficiency.
- Read and interpret production schedules, work orders, and product specifications.
- Measure and inspect finished pipe using precision measuring tools to ensure compliance with quality standards and dimensional tolerances.
- Identify and troubleshoot equipment malfunctions, making minor repairs and coordinating with maintenance personnel when necessary.
- Assemble, fit, and install extrusion tooling, dies, and related components for production changeovers.
- Perform routine preventive maintenance, cleaning, and equipment inspections.
- Safely operate forklifts, overhead cranes, and other material handling equipment as needed.
- Maintain accurate production records, quality documentation, and inventory reports.
- Follow OSHA regulations, company safety procedures, and good manufacturing practices (GMP).
- Collaborate with production supervisors, maintenance technicians, and quality control personnel to meet production goals and minimize waste.
- Job Description
- Key Responsibilities:
- Key Skills:
- Extrusion machine operation
- Plastic pipe manufacturing
- Pipe fitting and tooling installation
- Equipment setup and changeovers
- Mechanical troubleshooting
- Blueprint and specification reading
- Precision measurement and quality control
- Preventive maintenance
- Forklift and material handling
- Safety compliance
- Team collaboration
- Time management and attention to detail
Owner/Service Manager
16 Years 8 Months- Manage daily operations of a busy automotive repair shop.
- Scheduled customer appointments and coordinated technician workflow to optimize service delivery.
- Schedule customer appointments and coordinate workflow for technicians.
- Prepare accurate repair estimates and explain recommended services.
- Sourced parts from vendors to ensure timely repairs while managing costs.
- Source parts from vendors while maintaining cost-effective pricing.
- Managed financial tasks including vendor payments and utility bills.
- Performed automotive repairs to support shop operations.
- Deliver exceptional customer service while building long-term client rapport.
Machine Operator / Quality Control Technician
7 Years 6 Months- Operated paper manufacturing equipment, ensuring safety and efficiency in production processes.
- Loaded raw materials using forklifts and industrial equipment.
- Conducted quality control testing to verify product compliance with company standards.
- Operated paper cutters, slicers, and finishing equipment.
- Prepared finished products for shipment, including labeling, palletizing, and wrapping.
- Maintained productivity and safety standards in a fast-paced manufacturing environment.
Parts Counter Sales Associate
1 Year 11 Months- Assisted customers in selecting automotive parts and accessories.
- Maintained inventory and stocked merchandise.
- Processed sales transactions and handled cash register operations.
- Supported inventory control and store organization.
- Provided knowledgeable customer service and product recommendations.
Education
General Studies - Auto Restoration
High School Diploma
Skills
Automotive Service Management
Customer Service & Client Relations
Vehicle Diagnostics
Repair Estimates & Invoicing
Parts Sourcing & Inventory Management
Appointment Scheduling
Automotive Repair
Business Operations & Billing
Quality Control
Forklift & Material Handling
Team Collaboration
Problem Solving
Timeline
Extrusion Operator (Pipe Fitter)
Westlake Pipe
10.2023 - 12.2025Read More
Owner/Service Manager
Adams Street Automotive
02.2007 - 10.2023Read More
Machine Operator / Quality Control Technician
Sonoco
09.1999 - 03.2007Read More
Parts Counter Sales Associate
AutoZone
09.1996 - 08.1998Read More
McPherson College
General Studies from Auto Restoration
Read More
Greeley County High School
High School Diploma
Read More