Summary
Overview
Work History
Education
Skills
Timeline
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Karen Enslin

Blairstown,NJ

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

29
29
years of professional experience

Work History

Senior Product Complaint Associate

Pfizer
New York City, NY
02.1995 - Current
  • Trained new associates on product complaint database, policies, and procedures.
  • Key Subject Matter Expert for creating new complaint database system for Complaints Department and Identified opportunities for process improvement within the new system.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Provided customer service support for product complaints.
  • Handled obtaining additional information from customers regarding product complaints.
  • Liaison with Sample retrieval departments to stay compliant in retrieval of samples from customers to sites for product complaint samples.
  • Work with Safety, Medical Device/Combination Products, manufacturing/packaging sites to obtain all information to process complaints accurately and efficiently according to SOP and Regulatory guidelines.

Education

High School Diploma -

Hopatcong High School
Hopatcong, NJ
06-1985

Skills

  • Quality Assurance
  • Friendly, Positive Attitude
  • Calm Under Pressure
  • Data Management
  • Problem Resolution
  • Verbal Communication
  • Time Management
  • Leadership
  • Organization
  • Microsoft Word
  • Self-Directed

Timeline

Senior Product Complaint Associate

Pfizer
02.1995 - Current

High School Diploma -

Hopatcong High School

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Karen Enslin