Karen Espinosa-Cortes

• Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
• Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
• Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
• Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
• Handled cash with high accuracy and took care to check bills for fraud.
• Worked with floor team and managers to meet wide range of customer needs.
• Performed cash, card, and check transactions to complete customer purchases.
• Operated and sanitized kitchen and food preparation equipment.
• Ensured prompt attention to customer needs through attentive listening skills while communicating their requests clearly to kitchen staff.

• Translated documents from English to Spanish.
• Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
• Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
• Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
• Provided verbal summaries of non-English documents for immediate use.
• Demonstrated cultural sensitivity and adaptability during interpretation assignments, fostering positive relationships with clients from diverse backgrounds.

• Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
• Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
• Promoted a safe and secure work environment by adhering to established safety protocols and reporting any potential hazards or incidents to management.
• Resolved customer complaints promptly, demonstrating empathy and professionalism while finding appropriate solutions.
• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.

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• Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
• Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
• Complied with company policies regarding discounts, promotions, or special offers while processing transactions correctly.
• Managed multiple payment methods accurately, ensuring correct change was given and receipts were provided when needed.
• Operated cash register to record transactions accurately and efficiently.