Karen Espinoza
Selden,NY
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities.
Overview
12
12
years of professional experience
Work History
Youth Counselor
Long Island Adolescent and Family Service
03.2022 - 09.2024
- Monitored youth behavior and offered guidance and support for positive change.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Created and implemented individualized plans for individual youth.
- Documented detailed case notes efficiently, maintaining confidentiality while adhering to reporting protocols set forth by the organization.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Provided crisis intervention and emotional support to youth.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Helped youth develop and achieve personal goals with close support.
- Enhanced self-esteem and confidence in young clients by implementing personalized empowerment programs.
- Listened to clients' concerns and provided encouragement and support.
Nursing Secretary
Christian Nursing Registry
08.2018 - 01.2022
- Assisted in the coordination of patient care by effectively managing schedules for multiple healthcare providers.
- Collaborated with interdisciplinary teams to facilitate comprehensive and coordinated patient care plans.
- Served as a liaison between patients'' families and clinical staff, fostering open lines of communication that contributed to better overall patient outcomes.
- Enhanced communication between nursing staff and physicians by promptly relaying critical information and scheduling appointments.
- Optimized nurse workflow by prioritizing tasks based on urgency and importance, resulting in improved time management skills among staff members.
- Provided valuable support during emergency situations by remaining calm under pressure and completing urgent tasks as needed.
- Demonstrated strong attention to detail in maintaining accurate patient records, ensuring compliance with HIPAA regulations.
- Contributed to a reduction in wait times by accurately triaging phone calls and directing them to the appropriate personnel.
- Maintained a well-organized nursing station, contributing to a positive work environment for staff members.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Medical Assistant
HRH Care
08.2015 - 06.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor procedures including paps, cultures, rapid strep, iud insertions/removal, hormonal implants, endometrial biopsies, colposcopies, sterilizing instruments.
- Interpreter for provides when needed
- Experience working with pediatric,adult medicine, family medicine,podiatrist,infectious disease, and obgyn providers
- Performed EKGs, ran urinalysis,pregnancy test, HIV testing, sent out std testing and throat cultures.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Medical Assistant/Receptionist
Long Island Laparoscopic Surgery
04.2012 - 08.2015
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to surgeons.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the office.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical procedures.
- Conducted patient intake interviews, recording and documenting relevant information.
- Obtained vital signs
- created pre-operation/ post operation letters for patient primary care physican
- called for pre-authorization for medication
- assisted surgeons with dictation notes when seeing patients
Education
Phlebotomy Certification - Phlebotomy
Long Island School of Nursing Assistant
New York, NY05-2019
Medical Assistant Dipolma - Medical Assistant/phlebotomy/EKG
Hunter Business School
Medford, NY05-2012
High School Diploma -
New Field High School
Selden, NY06-2011
Skills
- Team collaboration
- Verbal and written communication
- Crisis management/ Crisis intervention
- Suicide prevention
- Paperwork and reporting/ File and record keeping
- Schedule management
- Patient intake/ Documentation and reporting
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- CPR
- Bi - lingual
- Medical terminology
- First aid
- OSHA standards
Languages
Spanish
Native or Bilingual
Timeline
Youth Counselor
Long Island Adolescent and Family Service
03.2022 - 09.2024
Nursing Secretary
Christian Nursing Registry
08.2018 - 01.2022
Medical Assistant
HRH Care
08.2015 - 06.2018
Medical Assistant/Receptionist
Long Island Laparoscopic Surgery
04.2012 - 08.2015
Phlebotomy Certification - Phlebotomy
Long Island School of Nursing Assistant
Medical Assistant Dipolma - Medical Assistant/phlebotomy/EKG
Hunter Business School
High School Diploma -
New Field High School
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