Alaina Kitchings
Shirley ,NY
Summary
Dynamic and detail-oriented professional with experience at Long Island Tree Service, excelling in scheduling and correspondence distribution. Proven ability to enhance client relations through effective verbal communication and meticulous record-keeping. Recognized for maintaining a welcoming environment and achieving high customer satisfaction while managing multiple tasks efficiently.
Overview
2
2
years of professional experience
Work History
Receptionist
Long Island Tree Service
07.2024 - 08.2025
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
Crew Member
McDonald’s
10.2023 - 02.2024
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Took orders, prepared meals, and collected payments.
Ride Attendant
Splish Splash
05.2023 - 08.2023
- Maintained cleanliness of rides and attractions to prevent germ and bacteria contamination.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Education
High School Diploma -
William Floyd High School
Shirley, NY06.2024
Skills
- Bookkeeping
- Scheduling
- Expense reporting
- Verbal and written communication
- Mail distribution
- Correspondence distribution
Timeline
Receptionist
Long Island Tree Service
07.2024 - 08.2025
Crew Member
McDonald’s
10.2023 - 02.2024
Ride Attendant
Splish Splash
05.2023 - 08.2023
High School Diploma -
William Floyd High School
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