AMY BARNHART
Port Charlotte,Florida
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated Healthcare employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
22
22
years of professional experience
Work History
Receptionist
Springfield Clinic
Springfield, IL
06.2005 - 10.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Scheduled and confirmed appointments and meetings for senior management team.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Kept records in CRM to maintain customer data.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Answered and quickly redirected large volume of calls on central system.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Received and routed business correspondence to correct departments and staff members.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
Laboratory Assistant III
Springfield Clinic, LLP
06.2005 - 10.2022
- Implemented lab procedures to prevent errors and protect staff.
- Obtained samples for testing following standard protocols.
- Analyzed test data and presented findings using charts and graphs.
- Prepared, embedded, cut, stained, mounted, labeled and catalogued tissue sections.
- Conducted chemical analyses using Clinitek equipment and recorded results in computer.
- Processed patient specimens according to priority and documented results.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Contacted physicians, nursing stations or reference laboratories for resolution assistance with unusual test orders.
- Logged patient information and recorded results into system.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Oversaw items in inventory and reordered before supplies diminished.
- Prepared blood smears and determined levels of normalcy.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Calibrated and maintained instruments to keep equipment fully operational.
- Interpreted and documented results of tests into active databases and communicated results to internal customers.
- Set up, maintained and verified sterility of lab equipment and tools.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Analyzed experiment and test results to validate adherence to standards and specifications.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Assisted pathology team with skilled analyses by preparing tissue samples.
- Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
- Assisted with safe transfusions by conducting tests and completing blood counts.
Account Specialist
Lincoln Chrysler Dodge Jeep
Lincoln, IL
01.2015 - 01.2017
- Customer Service, Maintaining of Customer Accounts (monthly billing management), Advertising Accounts Payable, Warranty Reimbursement Accounts , Parts Inventory system maintenance, Vehicle record maintenance
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Prospected for new customers in target areas or demographics to bring in new business.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Completed routine and complex account updates to resolve problems.
- Reviewed account activity to assess financial status and evaluate discrepancies.
Academy Office Specialist
Illinois State Police
Springfield, IL
01.2001 - 01.2005
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Received and routed business correspondence to correct departments and staff members.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Handled incoming business and client requests for information.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
- Handled client correspondence and tracked records to foster office efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Routed more than [Number] calls per day to office staff members.
- Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
Education
Some College (No Degree) - Biological Sciences
Southern Illinois University Carbondale
Carbondale, ILSome College (No Degree) - Liberal Arts
Lincoln Land Community College
Springfield, ILCertificate of Completion in Dental Assisting -
Premier Dental Assisting School, Area Vocational School
Springfield1998
Certificate of Completion - Graphic Arts
Capital Area Vocational School
Springfield, IL1994
High School Diploma -
Glenwood High School
Chatham, IL1994
Skills
- Mail Handling
- Staff Management
- PC Proficiency
- Database Administration
- Document Control
- Customer and Client Relations
- Expense Reporting
- Office Equipment Operation
- Business Operations Understanding
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Security Awareness
- Dictation and Transcription
- Records Preparation
- Schedule Management
- Bank Deposits
- Supply Management
- Correspondence Distribution
- Performance Improvement
- Visitor Check-In
- Organization and Efficiency
- Facility Safety
- Reception Desk Management
- Office Administration
- Information Protection
- Data Inputting
- Organization Skills
- Microsoft Office
- Office Supply Inventory Control
- Patient Benefits Confirmation
- Administrative and Clerical Support
- Answer Telephone Calls
- Appointment Booking
- Patient Appointment Management
- Digital File Transmission
- Greeting and Seating Clients
- Word Processing
- Bookkeeping Support
- Manage Files
- Information Retrieval
- Accounting and Billing Software
- Correspondence and Office Documents
- Appointment Confirmation
- Mail Preparation and Sorting
- Patient Information Collection
- Bookkeeping
- Claim Handling
- Documentation
- Prioritization
Additional Information
- 2
Timeline
Account Specialist
Lincoln Chrysler Dodge Jeep
01.2015 - 01.2017
Receptionist
Springfield Clinic
06.2005 - 10.2022
Laboratory Assistant III
Springfield Clinic, LLP
06.2005 - 10.2022
Academy Office Specialist
Illinois State Police
01.2001 - 01.2005
Some College (No Degree) - Biological Sciences
Southern Illinois University Carbondale
Some College (No Degree) - Liberal Arts
Lincoln Land Community College
Certificate of Completion in Dental Assisting -
Premier Dental Assisting School, Area Vocational School
Certificate of Completion - Graphic Arts
Capital Area Vocational School
High School Diploma -
Glenwood High School