Karen Estrada
Nursing
Hollywood,FL
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Bsuiness Owner
High Tech
Hialeah, FL
02.1994 - 06.2019
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Optimized team hiring, training and performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Devised processes to boost long-term business success and increase profit levels.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
Receptionist
A & B Roofing
Miami, FL
02.1990 - 01.1994
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Education
RN Nursing - Nursing
Southeastern College
Hialeah, FL03.2022
Phlebotomy Certification - Nursing
Miami Dade College
Miami, FL05.2002
High School Diploma -
Miami Lakes High School
Hialeah05.1990
Skills
- Project Management
- Apple macOS
- Microsoft Windows
- Cost Management
- Business Leadership
- Hiring and Onboarding
- Business Management Principles
- Management Team-Building
- Financial Management
- Microsoft Excel
- Leadership and People Development
Accomplishments
Managed and operated day to day functions in multiple point of sale locations whilst raising 3 children. Completed RN program and acquired multiple health related certifications.
Certification
OSHA 10 hour
- OSHA, General industry health and safety - 5/3/2020
- HIV/AIDS safety education, chemical hazards, blood borne pathogens and respiratory protection (Miami Dade coleege - Sept 2001
- Child care facility rules and regulations - June 2019
- Health, Safety and Nutrition - [June 2019]
- Identifying and reporting child abuse and neglect - June 2019
- Child growth and development - June 2019
- Behavioral observation and screening - June 2019
- Understanding developmentally appropriate practices - June 2019
- Infant and toddler appropriate practices - June 2019
- Special needs appropriate practices - June 2019
- Pre-school appropriate practices - June 2019
- Leadership distinction program Southeastern college - Jan 2020 - Mar 2022
Timeline
Bsuiness Owner
High Tech
02.1994 - 06.2019
Receptionist
A & B Roofing
02.1990 - 01.1994
RN Nursing - Nursing
Southeastern College
Phlebotomy Certification - Nursing
Miami Dade College
High School Diploma -
Miami Lakes High School
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