Karen Fernandez
Los Angeles,CA
Summary
Results-oriented Human Resources Specialist with extensive experience in organizational consultancy and operational planning. Cross-functional communicator skilled in analyzing company needs, developing long-term solutions and implementing aligned vision across departments or business unit leadership. Solid problem-solver possessing strong knowledge of labor legislation and payroll processes.
Versatile Human Resources Specialist offers recruitment, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with 5 years of comprehensive experience retaining employee relations. Commended for superior performance and consistently going above and beyond to exceed goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
HR Generalist
The Aster LA
Hollywood, California
01.2023 - Current
- Provided essential support to address individual HR needs of employees.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Assisted with recruitment initiatives by interviewing and talent sourcing.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
- Established and generated various reports to verify HR compliance.
- Participated in educational opportunities and read technical publications, updating job knowledge.
- Liaised with management to distribute training and promotional opportunity resources to employees.
- Developed incentives to drive employee retention and improve work culture.
- Developed recruitment updates to review trends, competitive intelligence and talent demographics
- Supported payrolls, driving timely and accurate payment of employee wages.
- Processed employee rehires, transfers, terminations and withholdings.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Anticipated potential payroll issues and questions to take proactive action and prevent development of problems.
- Worked closely with human resources (HR) to safeguard confidential employee data.
- Determined projections related to personnel expenditures used in annual budget planning and development.
- Managed payroll and time and attendance systems.
- Processed new employee paperwork and entered information into payroll system.
- Responded to employee inquiries regarding payroll and timekeeping.
- Confirmed attendance, hours worked and pay rates to properly post information in appropriate records.
- Tracked employee vacation, personal and sick leave earnings and use.
- Processed and issued paychecks and earnings statements.
- Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
- Prepared and balanced end-of-period reports and reconciled payroll issues.
- Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
- Kept informed on tax law changes that applied to payroll process.
- Verified past employment of candidate hires.
- Provided pay-related information to employees and managers on benefit plans, tax issues and collective bargaining provisions.
Human Resources Generalist
Ace Hotel DTLA
Los Angeles, CA
01.2021 - 01.2023
- Provide support to the Director of Human Resources (HRD) to ensure timely and efficient application of HR processes
- Assist with the property's recruitment needs including staff requisitions, job posts, resume screening and scheduling and participation of interviews
- Lead onboarding process for the property level from pre-hire stage through the completion of New Hire orientation
- This role will lead the NH orientations held on property on occasion
- Participation with creatively coordinating employee relations activities and social functions to maintain positive employee relations along with HRD
- Responsible for creative and effective methods of communication to engage all levels of staff on internal information both via email and publications as approved by the brand and as directed by HRD
- Oversee inventory for all CA required forms and may be asked to assist with preparation for internal forms as well
- Create and assist in maintaining employment files both manual and electronically
- Coordinate and send employees monthly anniversary and birthday cards
- Organize monthly parking participation and invoice for accounting
- Maintain full and accurate contact information in the Ace Hotel DTLA contact list
- Assistance with other HR projects such as Employee Opinion Survey, Covid-19 Testing and compliance, pulling reports from payroll system (Paycom), Open Enrollment, etc
- Answer telephone, return messages, manage incoming mail and email inquiries
- Other duties and responsibilities as assigned by the General Manager and HR Director
- System Experience
- G-Suite platform
- Paycom (Payroll/HRIS)
- Recruiter platforms (LinkedIn, Recruiter, Culinary Agents, etc)
- Godly
Co-Owner- Human Resources Coordinator
Mikes Pro Parking
Los Angeles, CA
04.2018 - Current
- Currently deal with contracts for new accounts
- Employee time sheets/ hours/ Payroll Coordinate all back office systems Office expenses
- Operate Flash Valet system Control all customer inquiries
- Enhanced operational performance by developing effective business strategies, systems and procedures
- Directed hiring and training of new department managers to drive organizational improvements
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations
- Identified client business and operational needs and introduced services to provide solutions
- Secured long-term accounts, managing sales presentations to promote product and brand benefits.
Group/Revenue Revenue Analyst
Hotel Maya- Hilton A Double Tree Hotel
Long Beach, CA
10.2019 - 03.2020
- Enhanced operational performance by developing effective business strategies, systems and procedures
- Set pricing structures according to market analytics and emerging trends
- Assessed, optimized and elevated operations to target current and expected demands
- Developed business and marketing plans and prepared monthly financial reports
- Identified client business and operational needs and introduced services to provide solutions
- Collaborated with sales department to arrange large group hotel bookings for such special events as destination weddings
- Boosted bookings 85% using detailed knowledge of facility, services and offerings when closing reservations for customers
- Contacted customers to advise on travel conveyance changes and to confirm reservations
- Researched and resolved all customer issues
- Reviewed guest information and payment options, checking for accuracy and completeness
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service
Area/Revenue/Group Coordinator
Hotel Palomar Los Angeles Beverly Hills
Los Angeles, CA
11.2009 - 10.2019
- Deliver effective pricing for all market segments
- Ensure that rates are loaded and bookable in all vendor channels
- Process all reservation requests, changes and cancellations received by internal and external channels in a timely manner
- Maximize rate for all reservations-for all room types and for all channels
- Generate room and Epitome revenue forecasts and budgets for the hotel
- Ensure that all reservations are entered in Opera/GRS/Amadeus with all the relevant guest requests, billing instructions and traces
- Monitor competitor pricing and understand the dynamics of the market
- Analyze pick up trends and implement selling strategies to maximize revenue
- Confirm proper data management, such as, inventory management, segmentation, rate load form loading
- Setup of rates, promotional codes and communicates with departments and vendors accordingly to ensure all reservations calls are answered in a timely manner
- Work closely with Front Desk to ensure full occupancy on busy days
- Ensure all necessary information is received from arriving guests, to facilitate their arrival and comfort prior to and during their stay
- Communicate sales team, and room's division staff on a daily basis
- Accurately track rooms blocked/ picked up and dropped room inventory, to ensure contracts are followed and inventory is accurate
Executive Administrative Assistant
Hyatt West Hollywood
West Hollywood, CA
05.2005 - 07.2007
- Modified and maintained product specifications, bills of materials and engineering change notices
- Generated reports and detailing the status of projects and departmental performance Assisted in purchase order generation and invoice payment Scheduled meetings, appointments and travel arrangements for managers
- Prepared and modify presentations, graphics, spreadsheets, database information, meeting agendas, schedules, memos and email correspondence as needed
- Other responsibilities included receiving, tracking and disposing of engineering samples and lab equipment; coordinating equipment maintenance; and keeping a clean department workspace
- Knowledge of office management principles and practices Knowledge of bill of material systems, specifications, and engineering change notice processes.
PBX/ Reservation Agent
Hyatt
West Hollywood, CA
06.1997 - 05.2005
- Operated PBX switchboards to facilitate connections
- Took and relayed messages
- Announced when visitors arrive
- Relayed important information
- Handled emergency calls
- Assisted customers in making telephone calls
- Researched and advised on rates Assisted callers with other questions
- Helped callers make long-distance or local calls
- Provided customers with area codes, telephone numbers and other information placed a person-to-person call
- Monitored an automated system in which callers place collect calls
- Performed receptionist functions as needed
- Handled all directory assistance queries
- Assisted with wakeup calls Dispatched guest request calls Updated
- Credit Card Authorization forms Office inventory, ordering.
Education
CERTIFICATION IN HUMAN RESOURCES MANAGEMENT -
HCRI Learning Center
10.2022
COMPLETED COURSEWORK TOWARDS CERTIFIED MEDICAL ASSISTANCE -
Westchester High School
01.1997
HIGH SCHOOL DIPLOMA -
Southern California Regional
Skills
- Database, Pricing
- Exceptional leadership skills
- Strong team worker
- Microsoft excel
- Microsoft word
- Exemplary organizational skills
- Highlights
- Computer skills and proficiency
- With Generated reports and
- Detailing the
- Basic computer software (Excel,
- Word status of projects and
- Departmental
- And PowerPoint performance
- Synxis, Sabre, Epitome, Opera,
- Delphi, OnQ, RMS, Revenue
- OnQ
- Ability to operate standard office
- Assisted in purchase order
- Generation
- Equipment, GRS/Amadeus
- System and invoice payment
- Administrative, Microsoft excel
- Administrative support, Excel
- Arts, Office
- Basic, PowerPoint
- Billing, Word
- Data management,
- Presentations
- Delphi, Processes
- Email, Reality
- Faxing, Receiving
- Flash, Receptionist
- Forms, Sabre
- Graphics, Sales
- Inventory management, Selling
- Inventory, Spreadsheets
- Leadership skills, Telephone
- Letters, Travel arrangements
- Market
- Materials
- Meetings
- Customer relations
- Recruiting and hiring
- Staff training and development
- Project organization
- Cost reduction
- Hiring and staffing
- Cash flow optimization
- Product branding
- Employee development
- Bookkeeping, Microsoft word
- Brochure, Office equipment
- Budgets, Office management
- Clerical, Organizational skills
- Contracts, Payroll
- Credit, PBX
- Excellent customer service, Pick
- Negotiation
- Personnel engagement
- Benefits administration
- Management development
- Personnel recruitment
- Benefits administrator
- Presentation preparation
- HR services
- Complex problem-solving
- Payroll completion
- Compensation and payroll
- Recruiting
- Payroll and benefits administration
- Confidential document control
- Time and labor control
- Performance management
- Conflict resolution tactics
- HR information systems
- Microsoft Office Suite
- Project Planning
- HR program development
- Vendor relations
- Talent acquisition
- Manager coaching and training
- Employee relations
- Affirmative action
- Project management
- Workplace diversity cultivation
- Policies implementation
- Cost reductions
- Labor/union negotiations
- Data evaluation
- HR policy/procedure development
- administer training modules
Languages
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- Recognized as Employee of the Year for outstanding performance and team contributions. 5 years in a row
- Improved delivery of launching a new payroll and onboarding system by researching the needs of the prior system and recognizing the flaws and changes needed, realizing overall increase in employee satisfaction and cost efficiency.
Certification
- Certified DEI representative, Southern Florida Muma College of Business - 2022
Timeline
HR Generalist
The Aster LA
01.2023 - Current
Human Resources Generalist
Ace Hotel DTLA
01.2021 - 01.2023
Group/Revenue Revenue Analyst
Hotel Maya- Hilton A Double Tree Hotel
10.2019 - 03.2020
Co-Owner- Human Resources Coordinator
Mikes Pro Parking
04.2018 - Current
Area/Revenue/Group Coordinator
Hotel Palomar Los Angeles Beverly Hills
11.2009 - 10.2019
Executive Administrative Assistant
Hyatt West Hollywood
05.2005 - 07.2007
PBX/ Reservation Agent
Hyatt
06.1997 - 05.2005
CERTIFICATION IN HUMAN RESOURCES MANAGEMENT -
HCRI Learning Center
COMPLETED COURSEWORK TOWARDS CERTIFIED MEDICAL ASSISTANCE -
Westchester High School
HIGH SCHOOL DIPLOMA -
Southern California Regional
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