Karen Ferreira
Boston,MA
Summary
Always open to learning more. Can work well in a team environment or independently. Pay close attention to details and make sure tasks are completed properly. Not afraid to ask questions to ensure my that my performance improves. Very skilled in handling money and card transactions, with years of experience in the customer service field and years in management.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Newbury Comics
Braintree, MA
08.2015 - Current
- Greeting and assisting customers. Ringing customers up quickly and efficiently.
- Receive, organize, and process incoming shipments.
- Perform opening and closing duties in the store.
- Perform returns/exchanges while adhering to company policies.
- Maintaining store neat and organized. Would work on merchandising sections in the store.
- Train and ensure staff are aware of all tasks and willing to further explain and elaborate whenever.
- Keep track of break schedules
- Perform inventories to keep stock information accurate
Baker
Insomniac
Brighton, MA
03.2014 - 02.2015
- Opening store, baking cookies.
- Greet and assist customers, give recommendations of cookies, and ring out effectively.
- Prepare deliveries and assign them to drivers.
- Have large donations prepared on time for pick up or delivery.
- Order and receive store supplies.
Sales Associate
GameStop
Cambridge, MA
10.2013 - 03.2014
- Greet customers and maintain store organized
- Answer questions and give suggestions
- Alert customers of sales and new games releasing
Education
High School Diploma -
Brighton High School
Brighton, MA07-2011
Skills
- Recruiting and interviewing
- Sales monitoring
- Product and service knowledge
- Task Delegation
- Money Handling
- Merchandising
Languages
Spanish
Professional
Timeline
Assistant Manager
Newbury Comics
08.2015 - Current
Baker
Insomniac
03.2014 - 02.2015
Sales Associate
GameStop
10.2013 - 03.2014
High School Diploma -
Brighton High School
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