Shayane Telsaint
Brooklyn,NY
Summary
Highly motivated and customer-focused IT professional with a strong work ethic, seeking an opportunity to contribute to the technological efficiency and performance of an organization or client sites. Recognized for delivering exceptional customer service and possessing excellent organizational skills, dedicated to ensuring seamless operations and maximizing productivity. Proven track record in maintaining client satisfaction, committed to leveraging technical expertise to drive success and exceed expectations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
Newbury Comics
11.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Technician Intern
IT Vortex
06.2024 - 07.2024
- Supervised troubleshooting processes for switch-related issues.
- Oversaw data management tasks across multiple organizations on virtual machines.
- Acquired knowledge of Fortinet and Firewall functions.
- Onboardings
- Deactivating users
- Organizing AD users
Education
Computer Systems Support Technician -
Lincoln Technical Institute
Paramus, NJ07.2024
Skills
- Multitasking
- Fast Learner
- Observant
- Patient
- Communication skills
- Teamwork
- Problem Solving
- Customer Service
- Organized
Certification
CompTia A+ Core 1 Exam, Pending
Training
- PC Upgrade & Maintenance
- Networking
- Windows Server
- Security
- Cloud Technology
- Remote Customer Service
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
Timeline
Sales Associate
Newbury Comics
11.2024 - 12.2024
Technician Intern
IT Vortex
06.2024 - 07.2024
CompTia A+ Core 1 Exam, Pending
Computer Systems Support Technician -
Lincoln Technical Institute
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