Shiza Afzal
Pelham,USA
Summary
Motivated and detail-oriented Criminal Justice graduate seeking an entry-level position within the criminal justice system where strong communication, research, and organizational skills can be applied to support court operations, case management, and public service. Brings experience working with diverse populations, handling sensitive situations with professionalism, and maintaining accurate documentation. Academically trained in criminal justice concepts, ethical decision-making, and analytical research, with a strong commitment to fairness, confidentiality, and respectful treatment of individuals. Eager to learn, contribute to team-based environments, and grow within a justice-focused agency while making a meaningful impact in the community.
Overview
5
5
years of professional experience
Work History
Sales Associate
CVS Pharmacy
Boston, MA
02.2023 - 05.2023
- - Provided professional, supportive service to customers
- - Maintained accurate records and adhered to company policies, demonstrating attention to detail
- - Worked collaboratively with staff to ensure efficient store operations
- Collaborated with team members to execute promotional campaigns and special events effectively.
- Processed transactions accurately using point-of-sale systems to maintain financial integrity.
- Maintained cleanliness and organization of sales floor, contributing to a welcoming environment for shoppers.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty to the store brand.
- Managed inventory levels by restocking shelves and organizing displays for optimal visibility.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
SPSS Data & Analytical Research Assistant
Professor Meredith Spencer
Boston, MA
05.2025 - 12.2025
- Assisted professor with statistical analysis of criminal justice datasets using SPSS.
- Cleaned, coded, and organized raw data to prepare it for quantitative analysis.
- Conducted bivariate and multivariate tests to identify trends in offender behavior and case outcomes.
- Created tables, charts, and written summaries to support academic presentations and research papers.Qualitative research and case analysis
- Data collection and report writing
- Microsoft Excel, Word, and PowerPoint
- Documentation and record keeping
- Confidentiality and ethical handling of information
- Victim-centered and trauma-informed communication
- Strong written and verbal communication
- Fluent in English, Urdu, Hindi, and Arabic
Criminal Justice Research Intern
Professor Meredith Spencer
Boston, MA
09.2024 - 04.2025
- Conducted qualitative research on portrayals of serial offenders in documentaries and dramatizations, evaluating accuracy, bias, and narrative framing.
- Analyzed how media representations shape public perceptions of victims, witnesses, and the criminal justice process.
- Synthesized findings into clear, structured reports used for academic discussions and program development.
- Applied trauma‑informed and ethical review practices when handling sensitive case material.
- Strengthened skills in critical analysis, documentation, and communicating complex information to diverse audiences.
Key Holder
Lovisa
Salem, NH
06.2024 - 01.2025
- - Provided customer support and resolved conflicts professionally, maintaining a calm and supportive demeanor
- - Trained and assisted team members, fostering collaboration and effective communication
- - Managed daily cash reconciliation and store opening/closing procedures, demonstrating strong organizational skills
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff in customer service best practices and product knowledge.
- Conducted cash handling procedures, ensuring accuracy during transactions and end-of-day reconciliations.
- Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Assisted in scheduling shifts, optimizing staff coverage for peak business hours.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
- Streamlined checkout process, reducing average wait times and enhancing customer satisfaction.
Sales Associate
Victoria's Secret
Salem, NH
05.2021 - 09.2021
- - Assisted diverse customers and maintained confidentiality during transactions
- - Delivered clear communication and guidance to customers and team members
- - Organized store displays and maintained attention to detail in a fast-paced environment
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Collaborated with team members to achieve monthly sales targets.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor of Science - Criminal Justice
Fisher College
Boston, MA05.2025
Skills
- - Strong verbal and written communication
- Multitasking Abilities
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Decision-making
- Verbal communication
- Problem resolution
- - Organization, multi-tasking, and attention to detail
- - Teamwork and collaboration
- - Ability to handle sensitive and confidential information
- - Languages: English, Urdu, Hindi, Arabic
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Listening skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Relationship building
- Cash handling
- Money handling
- Flexible schedule
- POS system operation
- Meeting deadlines
- Professional demeanor
- Strategic planning
- Multitasking
- Spreadsheet creation and management
- Organizational and planning skills
- Deadline oriented mindset
- Confidentiality and discretion
- File conversion expertise
- Efficient data storage methods
- Strong work ethic
- Detail-oriented approach
- Data visualization techniques
- Data analysis techniques
- Quality control measures
- Data entry software
- Critical thinker
- Data entry
- Database management
Languages
English
Native or Bilingual
Hindi
Limited Working
Urdu
Full Professional
Timeline
SPSS Data & Analytical Research Assistant
Professor Meredith Spencer
05.2025 - 12.2025
Criminal Justice Research Intern
Professor Meredith Spencer
09.2024 - 04.2025
Key Holder
Lovisa
06.2024 - 01.2025
Sales Associate
CVS Pharmacy
02.2023 - 05.2023
Sales Associate
Victoria's Secret
05.2021 - 09.2021
Bachelor of Science - Criminal Justice
Fisher College