Karen Fiallos
West Palm Beach,United States
Summary
I am a very ambitious person with many goals that I have set up for myself. I am perseverant until I achieve my goal. For me there is no such thing as defeat as long as you have opportunities to keep trying. I am money driving and love to make money. I have over 20 years of experience providing excellent customer service and obtaining tangible results in closing sales and prospecting new clients. In Georgia I was in the top 3 in closing sales and adquiering new listings . I have a lot of experience in dealing with clients, I am punctual, and very precise in how I handle my business. I consider myself a good human being who besides loving to make money also loves to help people and do things from the heart and in a way that is not only good but excellent. I am Motivated Real Estate professional versed in real estate transactions, facilitating development and execution of representation contracts, purchase agreements, closing statements, deeds and leases. Offering 5 years of industry success with commitment to supporting buyers and sellers through complex processes and paperwork.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Real Estate Consultant
Berkshire Hathaway Real Estate
Marietta, GA
01.2021 - Current
- Marketing and listing property's, working directly with home owners and buyers, handling the purchase and sell of property's, advising and guiding clients
Owner
Bio Med Spa
Cuenca, Ecuador
01.2018 - 10.2021
- Utilized effective communication skills in training and developing staff, delivering exceptional service to customers, and general problem solving
- Achieved positive results in top line sales, and inventory control
- Established a goal oriented selling culture that focuses on relationship selling, building a client base and exceptional service
- Created and ensured standard operating procedures are executed and policies followed
- Monitored performance of Staff and provided direction
- Maintained a high level of communication with sales associates, and customers
- Responsible for opening and closing store
- Resolved customer's problems as they arise
- Responsible for hiring and firing
- Handled all human resource
- Actively maintained a client database
- Performed and trained staff in all procedures
- Achieved positive results in revenue to the Spa, and inventory control
- Responsible for probability and loss of the spa.
General Manager
Mercorplab
Cuenca, Ecuador
01.2017 - 01.2018
- Responsible for opening and closing the clinic
- Resolved customer's problems as they arise
- Actively maintained a client database
- Maintained a high level of communication with receptionist, nurses, accountant, cleaning crew, doctors, and patients
- Actively communicated ideas for improvements to owners
- Achieve positive results in Revenue to clinic, and inventory control
- Held meetings with owners and staff to improve clinic operations, marketing, finances, employee welfare
- Responsible for probability and loss of the clinic
- Responsible for marketing and operations
- Responsible for hiring and firing
- Handled all human resource
- Utilized effective communication skills in training and developing staff, delivering exceptional service to patients, and general problem solving
- Created and ensured standard operating procedures are executed and policies followed
- Monitored performance of staff and provided direction
- Established a culture of high ethical standard that focuses on patient confidentially, building patient relationships and exceptional service
- Also assisted with all nursing operations when needed.
Investment Official
Diners Club International
Cuenca, Ecuador
11.2014 - 05.2016
- Actively started and maintained client portfolios by using CRM software
- Open and renew customers' investments
- Resolved customer's problems as they arise
- Advising and guided customers in how to invest and diversify their portfolio
- Maintained a high level of communication with sales associates, managers, and customers
- Actively communicated ideas for improvement to management
- Used CRM software to see investments that were about to expired, call the customers to re-negotiate a new investment
- Used up-selling and cross selling techniques to increase investments and to have clients purchase other products
- Acquihired new investments accounts, re-new existing investments, selling credit cards, saving paths, and automated bill paying services.
In-House Sales Representative
Vacation village
Hancock, Ma
05.2009 - 09.2009
- Responsible for keeping customer's portfolios
- Resolved customer's problems as they arise
- Actively maintained a client database
- Maintained a high level of communication with sales associates, managers and customers
- Actively communicated ideas for improvement to management
- Sales goal achievement
- Took the customer to breakfast or lunch and gave them a tour of the timeshares I was going to sell them
- Sold timeshares to customers to vacation two weeks a year at the different resorts, also upgraded existing customers time shares to vacation in a better week of the year.
Teller
Berkshire Bank
Lenox, MA
11.2004 - 05.2009
- Resolved customer's problems as they arise
- Maintained a high level of communication with sales associates, managers, and customers
- Actively communicated ideas for improvement to management
- Sales goal achievements in selling new savings, checking accounts, and cd's to customers
- Responsible for balancing the drawer, vault, and ATM.
Education
Associate of Science in Business Careers -
Berkshire Community college
Pittsfield, MASkills
- MS office (Excel, word, PowerPoint)
- Fluent in Spanish
Accomplishments
- Completed over 30 successful real estate transactions in a year
- Ranked in the top 3% of agents in the U.S.
- Generated $10 million in new home sales in 2022
Certification
- Licensed Florida realtor
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Real Estate Consultant
Berkshire Hathaway Real Estate
01.2021 - Current
Owner
Bio Med Spa
01.2018 - 10.2021
General Manager
Mercorplab
01.2017 - 01.2018
Investment Official
Diners Club International
11.2014 - 05.2016
In-House Sales Representative
Vacation village
05.2009 - 09.2009
Teller
Berkshire Bank
11.2004 - 05.2009
Associate of Science in Business Careers -
Berkshire Community college