Karen Finnigan
Eden,NY
Summary
Community management professional with strong background in resident relations and property oversight. Consistently improves community satisfaction and operational efficiency. Reliable team player with proven ability to adapt to evolving challenges and coordinate events effectively.
Overview
37
37
years of professional experience
Work History
Assistant Community Manager
Morgan Properties
09.2025 - Current
- Coordinated resident events to enhance community engagement and foster relationships among tenants.
- Assisted in managing property budgets, ensuring accurate tracking of expenses and revenue.
- Supported leasing process by conducting property tours and responding to inquiries from potential residents.
- Implemented maintenance requests system, improving response times and resident satisfaction.
- Trained new staff on operational procedures, enhancing team efficiency and service delivery standards.
Leasing Professional
Morgan Properties
12.2018 - Current
- Provide a pleasant customer experience to drive sales, positive management to retain residents, debt collection, process serving, coordinating resident events, upholding of fair housing laws.
- Facilitated leasing process by conducting property tours and responding to tenant inquiries.
- Managed lease agreements, ensuring compliance with company policies and local regulations.
- Developed strong relationships with residents, enhancing community engagement and retention rates.
Assistant Store Manager
Carters
12.2017 - 12.2018
- Positive management of store operations, driving sales by providing a pleasant customer experience. Time management, training, scheduling and oversight of all employees.
- Assisted in managing daily store operations to ensure optimal customer service and satisfaction.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for increased revenue.
- Developed staff schedules to optimize coverage during peak hours, enhancing overall operational efficiency.
Pharmacy Team Leader
Wegmans Food Markets
03.2003 - 04.2017
- Positive management of a pharmacy environment, inventory control, coordinating health events, enforcing privacy laws. Involved on a regional level with hiring and developing staff.
- Led pharmacy team to enhance operational efficiency and improve customer service standards.
- Supervised medication dispensing processes ensuring compliance with safety regulations and protocols.
- Trained and mentored staff on best practices in pharmaceutical care and customer interactions.
- Implemented workflow improvements that streamlined operations and reduced processing times for prescriptions.
Perishable Department Manager
Wegmans Food Markets
09.1988 - 04.2017
- Successful management of multiple perishable departments. New business developments in current and new markets. Oversight of employees, ordering, inventory, and financials.
- Directed daily operations to ensure optimal store performance and customer satisfaction.
- Implemented training programs to enhance staff efficiency and service quality.
- Managed inventory levels effectively to minimize waste and maximize product availability.
- Fostered team collaboration through regular meetings, enhancing communication and morale among staff.
- Developed strategic plans for merchandising and promotions to drive sales growth.
Education
High School Diploma - Culinary Arts Program
Niagara Community College
Sanborn, New York05.1986
High School - undefined
Hamburg High School
Hamburg, New York01.1985
Skills
- Communication
- Development of many individuals into management roles
- Business development
- Coaching and Mentoring
- Time Management
- Organization
- Critical thinking
- Delegation
- Emotional intelligence
- Team building
Timeline
Assistant Community Manager
Morgan Properties
09.2025 - Current
Leasing Professional
Morgan Properties
12.2018 - Current
Assistant Store Manager
Carters
12.2017 - 12.2018
Pharmacy Team Leader
Wegmans Food Markets
03.2003 - 04.2017
Perishable Department Manager
Wegmans Food Markets
09.1988 - 04.2017
High School - undefined
Hamburg High School
High School Diploma - Culinary Arts Program
Niagara Community College