LaQuavia Humphries
Covington
Summary
Community Manager with 5+ years of expertise in enhancing tenant satisfaction and optimizing operational efficiency in residential communities. Experienced with conducting detailed property inspections to ensure compliance and safety standards. Utilizes keen attention to detail and analytical skills to identify and report structural issues effectively. Track record of providing insightful recommendations for property improvements and maintaining high inspection standards. Professional urban planning specialist with extensive expertise in designing and implementing strategic urban development initiatives. Proven ability to enhance community livability and sustainability through innovative planning solutions. Known for strong team collaboration and adaptability to evolving project requirements, leveraging skills in zoning regulations and environmental impact assessments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
Dominium Inc
Covington, GA
02.2024 - Current
- Oversee daily operations, enhancing tenant satisfaction and streamlining communication.
- Facilitated lease agreements, achieving a 12% increase in occupancy rates within six months.
- Coordinate maintenance requests, ensuring prompt resolution and reducing downtime.
- Analyze budget reports, optimizing expenses and improving financial efficiency.
- Collaborate with team to implement community events, boosting resident engagement.
- Conducted thorough property evaluations to identify structural issues and compliance with safety regulations.
- Collaborated with contractors to facilitate repairs and ensure adherence to building codes and standards.
Leasing Consultant
Dominium Inc
Covington, Georgia
02.2022 - 02.2024
- Conduct tours for potential tenants and facilitate follow-up meetings, resulting in a 90% occupancy rate.
- Support lead generation and marketing initiatives to enhance sales and secure new occupants.
- Interface with a diverse range of residents, negotiate leasing agreements, and assess lease viability based on credit scores and economic factors.
- Drive marketing efforts by creating promotional materials and online advertisements, while providing consultations to prospective renters.
Customer Service Manager
Verizon
Stonecrest, Georgia
06.2018 - 01.2022
- Communicated effectively with diverse teams and clients, fostering long-term relationships and achieving high customer satisfaction metrics.
- Managed and developed a team of over 25 personnel, providing coaching, mentorship, and conducting performance evaluations to promote an inclusive work culture.
- Assisted more than 80 customers daily in locating products and completing sales transactions, enhancing overall customer experience.
- Trained new employees on CRM software and customer service best practices, ensuring consistent delivery of high-quality service.
Administrative Assistant/Secretary
Morgan Medical Center
Madison, Georgia
05.2016 - 06.2018
- Coordinated meetings and company events, ensuring seamless logistics and organization.
- Managed a multi-line phone system, efficiently directing calls to appropriate departments and assisting callers with inquiries.
- Collaborated with HR to facilitate job announcements and coordinated interview schedules for prospective candidates.
Education
Public Policy - Urban Planning
Purdue University
West Lafayette, IN12-2026
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
Clearwater, Florida09-2024
Diploma - General Studies
Putnam County High School
Eatonton, Georgia05-2014
Skills
- Human Resource Management
- Business Operations
- Site analysis
- Transportation planning
- Environmental planning
- Community engagement
- HIPAA Compliance
- Accounting
- Payroll
- Attention to Detail
- Data Entry
- Independent Thinker
- Organized
- Customer Service
- Communication
- Organization
- Time Management
- Problem-solving
Certification
CPR/BLS at R C Health Services, 2024
Timeline
Assistant Community Manager
Dominium Inc
02.2024 - Current
Leasing Consultant
Dominium Inc
02.2022 - 02.2024
Customer Service Manager
Verizon
06.2018 - 01.2022
Administrative Assistant/Secretary
Morgan Medical Center
05.2016 - 06.2018
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
Diploma - General Studies
Putnam County High School
Public Policy - Urban Planning
Purdue University