Summary
Overview
Work History
Education
Skills
Timeline
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Bryce Flanders

(407) 913-1621 Orlando,FL

Summary

Seasoned sales professional with a proven ability to deliver exceptional customer service and drive revenue growth. Skilled in consultative selling, account management, and exceeding sales targets in fast-paced environments. Certified trainer with expertise in mentoring and developing sales teams to achieve peak performance and maximize profitability.

Overview

9
9
years of professional experience

Work History

Life Insurance Agent

American Income Life Insurance Company
01.2024 - Current
  • In this role my extensive client management, sales, training, and networking experience equips me to excel as a sales and insurance professional
  • Demonstrated strong communication skills to engage clients and provide personalized insurance solutions to ensure the policy is a good fit for them
  • Streamlined processes to enhance client onboarding and achieving a 98% client satisfaction rate

ERS & RAP Call Manager II

Auto Club Group (AAA)
03.2019 - 04.2024
  • Certified Trainer: Conducted training sessions for new employees, ensuring adherence to AAA's service standards and best practices.
  • Provide prompt and empathetic assistance to AAA members requiring emergency roadside services, ensuring their safety and satisfaction.
  • Efficiently manage a high-volume of inbound calls, resolving the case in salesforce, dispatching resources promptly, and coordinating with rental contractors to resolve roadside emergencies effectively.
  • Consistently exceed performance targets for call handling and customer satisfaction in a fast-paced, deadline-driven environment, maintaining AAA's reputation for excellence in member services.


Server & Server Assistant

NBC Sports & Grill
01.2017 - 03.2019
  • Delivered exceptional customer service, ensuring a memorable dining experience for every guest through personalized attention and proactive assistance.
  • Demonstrated strong time management skills, efficiently handling multiple tasks and prioritizing responsibilities to meet service standards and guest expectations.
  • Built rapport with guests, anticipating their needs and preferences to provide tailored recommendations and enhance overall satisfaction levels.

Server & Host

Rock & Brews
09.2015 - 01.2017
  • Provided attentive and personable service to guests, fostering a welcoming and enjoyable dining atmosphere conducive to repeat business and positive reviews.
  • Managed cash transactions accurately and securely, following established procedures and protocols to safeguard company assets and maintain financial integrity.
  • Collaborated effectively with team members to accommodate large parties and special events, ensuring seamless operations and optimal guest experiences.

Education

Life & Health Annuity License

Coursework - Writing Composition & Public Speaking

Santa Fe College
Gainesville, FL

High School Diploma -

Osceola High School

Skills

  • Strong Communication and Interpersonal Skills
  • Effective Time Management and Prioritization
  • Teamwork and Collaboration
  • Problem-solving and Decision-making
  • Experience using Salesforce
  • Accurate Cash Handling
  • Sales Techniques and Upselling Strategies
  • CRM Knowledge

Timeline

Life Insurance Agent

American Income Life Insurance Company
01.2024 - Current

ERS & RAP Call Manager II

Auto Club Group (AAA)
03.2019 - 04.2024

Server & Server Assistant

NBC Sports & Grill
01.2017 - 03.2019

Server & Host

Rock & Brews
09.2015 - 01.2017

Life & Health Annuity License

Coursework - Writing Composition & Public Speaking

Santa Fe College

High School Diploma -

Osceola High School

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Bryce Flanders